Jess Hayes

Key Responsibilities and Achievements:

• Lead the day-to-day operations of a 47-bed care home, ensuring that high standards of care are delivered to all residents.
• Oversee a team of 60 staff, including nurses, care assistants, and administrative personnel, ensuring effective performance and continuous professional development.
• Manage recruitment, training, and performance evaluations of staff, fostering a positive, collaborative, and inclusive working environment.
• Develop and implement care plans tailored to the individual needs of residents, ensuring compliance with regulatory requirements and maintaining excellent care standards.
• Ensure the home adheres to all CQC (Care Quality Commission) standards and government regulations, achieving [rating/score, if applicable].
• Manage the home’s budget, optimizing financial resources while ensuring quality care is not compromised.
• Liaise with external stakeholders, including healthcare professionals, families, and regulatory bodies, to ensure a coordinated approach to resident care.
• Coordinate and lead quality assurance audits, implementing improvement plans when necessary.
• Improved CQC rating to Good.

Key Responsibilities and Achievements:

• Person-Centred Care Delivery: Provided safe, compassionate, and effective care, ensuring dignity and individuality were maintained for all residents.
• Medication Management: Administered prescribed medication in accordance with care plans and regulatory guidelines, maintaining accurate records of all treatments.
• Wound Care Management: Led wound care treatments, including dressing changes and medication administration, ensuring optimal healing and resident comfort.
• Team Leadership: Supervised and supported a team of care staff, fostering a collaborative environment focused on high-quality care and professional development.
• Problem-Solving & Decision Making: Demonstrated strong initiative and judgment in solving problems and making important care decisions to ensure residents’ safety and comfort.
• Physical & Mental Health Support: Provided care for residents with diverse physical and mental health needs, ensuring their individual needs were met with compassion and professionalism.
• Nutritional & Hydration Support: Monitored and supported residents’ nutritional and hydration needs, ensuring they received appropriate meals and fluids in line with care plans.
• Care Plan Management: Regularly completed, reviewed, and updated individual care plans, ensuring they reflected the changing needs and goals of each resident.
• Collaborative Teamwork: Worked effectively as both a team member and independently to ensure the smooth running of the care home, supporting colleagues and the nurse in charge as needed.
• Family Liaison: Acted as a key point of contact for residents’ families, providing updates on care plans and addressing concerns with professionalism and empathy.
• Conflict Mediation & Emotional Support: Mediated conflicts and provided support during challenging situations, ensuring residents’ emotional well-being and safety were prioritized.
• Regulatory Compliance & Quality Assurance: Contributed to the care home’s “Good” rating with CQC, completing audits and ensuring all care procedures were compliant with regulations.
• Staff Development: Led regular staff meetings, provided training, and mentored colleagues to promote continuous professional development and adherence to best practices.
• Safeguarding & CQC Notifications: Ensured that safeguarding concerns were reported and addressed in line with CQC guidelines, maintaining a safe environment for both residents and staff.