Jess Chalmers
Inverness
Summary
Organised and reliable professional with strong customer service skills and a positive, approachable demeanour. Demonstrates exceptional attention to detail and efficiency in appointment booking and filing paperwork. Committed to delivering high-quality service and maintaining a well-structured work environment.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Waitress / Bartender
The Waterfront
Inverness, Highland
12.2022 - Current
- Enhanced guest satisfaction through attentive and prompt service.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Ensured smooth restaurant operation by effectively managing reservations on the workplace's email system.
- Dealt with queries and bookings over the phone with customers and even managed the workplace's Facebook page.
- Ensured high standards of customer service were consistently maintained.
Waitress / Bartender
Mercure Hotel
Inverness, Highland
01.2022 - 01.2023
- Ensured smooth restaurant operation by effectively managing reservations system.
- Dealt with guests over the phone for general queries and bookings
- Improved customer satisfaction by providing efficient and friendly service.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Education
Scottish Qualifications Certificate - Higher English, National 5: French, Music, Maths, Modern studies, History
Inverness High School
Inverness, Highland 01.2014 - 01.2019
Skills
- Customer Service
- Attention to Detail
- Efficient appointment booking
- Filing paperwork
- Organised and reliable
- Positive and approachable
Affiliations
- Being out in nature
- Reading books
- Colouring & Painting
Timeline
Waitress / Bartender
The Waterfront
12.2022 - Current
Waitress / Bartender
Mercure Hotel
01.2022 - 01.2023
Scottish Qualifications Certificate - Higher English, National 5: French, Music, Maths, Modern studies, History
Inverness High School
01.2014 - 01.2019
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