Jesi Jenifer A

Manage end-to-end payment processing activities, ensuring timely and accurate transactions.

Oversee account onboarding procedures with a focus on KYC compliance and accurate setup.

Coordinate document handling for internal and external stakeholders, maintaining data integrity.

Collaborate with the Financial Crime Compliance (FCC) team to ensure adherence to regulatory standards and mitigate risk exposure.

Successfully delivered on tasks within tight deadlines.

Stayed current on processes and procedures to offer relevant assistance.

Part of UK investigations for HSBC

• Handled investigation cases such as Bcnr,uta utep, amendments and cancellations
• Worked on nostro breaks
• Hands on experience on MT and MX formats
• Payment processing
• Skilled at working independently and collaboratively in a team environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Established team priorities, maintained schedules and monitored performance.

• worked has maintainance exective handling bill processing

Processed 6000+ loans by sending revised Loan Estimates to borrowers

• Performed quality assurance to meet appropriate standards and facilitate improvement of

processes

• Handled monthly, quarterly and annual MIS for the team
• Won best performance award thrice
• Trained juniors for effective and quick working
• Done Process updation through various workouts for error reductions
• Maintained SLA within the TAT for delivering loan documents
• Reduced the escalations count for the entire team by double checking all activity
• Helped the team maintain work life balance
• Evaluated performance data and established benchmarks for future tracking.
• Facilitated strategic decision-making by creating detailed reports across multiple data axis.
• Analysed operational improvements against KPIs to measure progress.
• Educated users on automation systems and features to reduce work time and achieve quality results.
• Diminished project gaps and reduced task duplication to manage smooth workflow.

Handled payment related queries for the various branches

• Handled payment queries regarding other Banks (both within and outside India) Learnt theentire investigation process Quickly (within 3 months)
• I have also managed to provide training for the new joinees in the team
• Helped them in managing their works efficiently and also helped in clarifying their doubts
• Have also handled fraudulent related queries efficiently and helped the client's on priority
• Maintained the monthly MIS for the team

CERTIFICATES OBTAINED

• CERTIFICATION OF COMPLETION ON INVESTIGATIONS LEVEL 1
• Completion of WORK-OUT titled ROUTING MT 192 AND MT 292 to the payments team queue Completion of WORK-OUT titled FUNDS ROUTED TO TELEX BIC
• Completion of WORK-OUT titled RECEIVING MT 195 FROM OUR CORRESPONDENTS
• Completion of WORK-OUT titled CORRECTION OF PAYMENT INSTRUCTIONS
• Completion of WORK-OUT titled GETTING CORRECT REASONS FOR REJECTIONS OF PAYMENTS

• Handled calls for collection of credit card payments for the customers in UK
• Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
• Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
• Developed rapport with customers quickly to identify needs and provide solutions.