Jersy Butt
Fashion Marketing Student
Manchester
Summary
Motivated, with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. I show versatility with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions. Hard working and always ambitious to learn.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Restaurant Waitress
Hotel Football
Manchester, MAN
2020.06 - Current
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Completed credit payments via card processing systems.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Increased customer satisfaction by resolving issues.
Education
Bachelor of Arts - Fashion Marketing and branding
Nottingham Trent University
Nottingham 2022.09 - Current
A LEVEL - Business, English Language & Art
Cheadle Hulme School
Manchester 2020.09 - 2022.07
Skills
Customer experience management
Credit card processing
Order accuracy
Food sales and promotion
Stocking and replenishing
Hospitality service expertise
Front-of-house display creation
Confidence with customers
Accomplishments
- Collaborated with team of 50 on busy game days where I work in an extremely busy workplace.
Personal
I have danced my whole life and now have completed all my qualifications to become a dance teacher.
Timeline
Bachelor of Arts - Fashion Marketing and branding
Nottingham Trent University
2022.09 - Current
A LEVEL - Business, English Language & Art
Cheadle Hulme School
2020.09 - 2022.07
Restaurant Waitress
Hotel Football
2020.06 - Current