Jerry John
Portsmouth,Hampshire
Summary
MBA graduate with a strong foundation in business operations, customer service, and team coordination. Experienced in fast-paced environments, demonstrating problem-solving, communication, and organisational skills. Proven ability to improve efficiency, support sales growth, and maintain high service standards. Seeking entry-level roles in business operations, administration, or management where analytical and interpersonal skills can contribute to organisational success.
Overview
13
13
years of professional experience
Work history
Production line operator
Natures Way Foods
Chichester, West Sussex
2026.02 - Current
- Maintained production efficiency by meeting strict deadlines and quality standards
- Identified and removed defective products, ensuring high-quality output
- Supported inventory management to ensure continuous production flow
- Followed health and safety regulations to maintain a safe working environment
- Ensured smooth workflow for improved productivity by frequently maintaining and cleaning machines.
- Collaborated with team members to optimise workflow processes.
- Monitored temperature controls, maintaining optimal conditions for product manufacturing.
- Operated machinery, resulting in consistent productivity levels.
Food and beverage assistant
New Bengal Restaurant
Gosport, Hampshire
2021.04 - 2026.02
- Delivered high-quality customer service in a fast-paced environment, serving 100+ customers daily
- Increased sales through upselling and promoting high-margin menu items
- Collaborated with kitchen and service staff to ensure efficient operations
- Resolved customer issues effectively, improving customer satisfaction and retention
- Managed POS systems and handled transactions accurately
- Resolved customer complaints efficiently, fostering positive relations and repeat business.
- Cross-sold additional dishes and beverages boosting overall revenues.
- Checked food quality before serving safeguarding diner's experiences.
- Upheld hygiene standards, resulting in optimal food safety conditions.
- Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Food and beverage assistant
Forts of India Restaurant
Chester, Cheshire
2017.03 - 2021.04
- Enhanced customer experience through efficient service and communication
- Trained new staff, improving team performance and service consistency
- Increased revenue through cross-selling food and beverage items
- Ensured compliance with food safety and hygiene standards
- Managed table arrangements to maximise service capacity during peak hours
- Collaborated effectively with kitchen staff for expedited order delivery.
- Upheld hygiene standards, resulting in optimal food safety conditions.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Checked customer IDs to confirm age before selling age-restricted products.
Grocery shop manager
Nachi Food and Wines
Warrington, Milton Keynes
2013.06 - 2017.03
- Managed daily store operations, including inventory, sales, and staff supervision
- Implemented stock control processes, reducing losses and improving efficiency
- Coordinated supplier deliveries to maintain optimal stock levels
- Developed promotional strategies to increase sales and customer engagement
- Handled customer service and resolved issues to maintain satisfaction
- Handled cash transactions accurately, maintaining integrity in financial dealings.
- Established strong relationships with suppliers by negotiating favourable terms.
- Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
- Researched and applied proven marketing techniques to drive sales.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
Education
Master of Business Administration - INTERNATIONAL BUSINESS
University of Chester
ChesterBachelor of Science - HOTEL MANAGEMENT
MUNNAR CATERING COLLEGE
MUNNAR, INDIASkills
- Business Operations & Process Improvement
- Customer Relationship Management (CRM)
- Team Collaboration & Leadership
- Problem Solving & Decision Making
- Communication & Interpersonal Skills
- Time Management & Multitasking
- Sales & Upselling Techniques
- Inventory Management
- Microsoft Office (Excel, Word, PowerPoint)
- Data Analysis (Basic)
- Production reports writing
- Calmness in fast-paced environments
- Production scheduling familiarity
- Machinery handling
- Assembly line work
- Quality awareness
- Adaptability to shift changes
Affiliations
- BADMINTON
- CYCLING
References
References available upon request.
Timeline
Production line operator
Natures Way Foods
2026.02 - Current
Food and beverage assistant
New Bengal Restaurant
2021.04 - 2026.02
Food and beverage assistant
Forts of India Restaurant
2017.03 - 2021.04
Grocery shop manager
Nachi Food and Wines
2013.06 - 2017.03
Master of Business Administration - INTERNATIONAL BUSINESS
University of Chester
Bachelor of Science - HOTEL MANAGEMENT
MUNNAR CATERING COLLEGE