JEROSE DESULLAN
Swindon,Ashton Keynes
Summary
Experienced professional with strengths in organisation, teamwork and adaptable service delivery. Handles varied duties across customer-facing roles, keeping standards high and tasks on track. Brings a positive, dependable approach to every shift.
Overview
3
3
Languages
1
1
Certification
22
22
years of professional experience
Work History
Waitress
The White Hart Inn
Ashton Keynes Swindon, UK
10.2026 - Current
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
- Welcomed new customers to the establishment upon arrival, answered initial questions and took drink orders.
- Maintained cleanliness in dining area by clearing tables and resetting them efficiently, clearing tables and resetting them for new guests in a timely manner.
- Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
- Documented customer orders, calculated bills and processed payments.
- Upheld a high standard of cleanliness in all work areas to comply with health and safety regulations.
- Coordinated with kitchen staff to communicate special requests or dietary needs, minimising wait times.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Engaged in continuous learning about new menu items and specials to effectively communicate offerings to customers.
Volunteer
Local Village Shop
Ashton Keynes , Swindon
09.2026 - 10.2026
- Designed attractive merchandise displays that increased customer engagement.
- Arranged items in a visually appealing manner to attract customer interest.
- Replenished stock and organised displays to maintain a professional appearance.
- Monitored expiry dates of products, removing out-of-date items to uphold health standards.
- Managed stock levels on the shop floor, restocking items to maintain optimal inventory.
Kitchen Porter
The Queens Arms
Hungerford, UK
04.2026 - 07.2026
- Maintained high standards of hygiene by thoroughly cleaning kitchen areas, including floors and surfaces.
- Managed kitchen cleaning duties to keep all areas and workstations organised, well-stocked and free from hazards.
- Adhered to health and safety guidelines to minimise risks of accidents and injuries in the kitchen.
- Cleaned and organised utensils, dishes, and glasses to ensure readiness for customer service.
- Washed cookware, utensils, and dishes, then stored them properly to maintain kitchen order.
- Sorted and disposed of kitchen waste and recycling in designated areas to maintain hygiene.
- Maintained neat and organised food storage areas to increase team efficiency.
- Assisted chefs with food preparation tasks such as washing, peeling, chopping, and cutting ingredients.
- Used kitchen equipment according to manufacturer's instructions and company safety protocols.
Event Staff Worker
Quintin Catering
Hungerford
10.2023 - 07.2026
- Delivered customer service excellence by promptly filling guest orders, communicating food requests to kitchen personnel and offering assistance ahead of requests.
- Served guest tables by transporting meals and beverages from kitchen and bar areas.
- Collaborated with team to complete tasks to required event specifications and timely deadlines.
- Coordinated work of kitchen helpers keeping spaces clean, stocked and tidy.
- Implemented stringent food safety protocols, achieving 100% compliance in all health inspections.
- Worked with experienced chefs to learn requirements of different cooking stations and dishes.
- Oversaw storing of clean chafing dishes, tableware and platters after catering events to avoid losses and maintain accurate quantities.
Front of House Team Member
Relish Group
RAF Fairford
07.2025 - 06.2026
- Greeted guests upon arrival, providing immediate assistance to create a welcoming atmosphere.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Facilitated communication between kitchen and front of house staff, ensuring timely updates on orders for seamless service.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
- Cleared discarded trash and used dishes from customer tables promptly to maintain cleanliness and enhance guest experience.
Kitchen Porter
The Plough Inn
Hungerford, UK
06.2025 - 04.2026
- Maintained high standards of hygiene by thoroughly cleaning kitchen areas, including floors and surfaces.
- Managed kitchen cleaning duties to keep all areas and workstations organised, well-stocked and free from hazards.
- Kept all utensils, dishes and glasses clean and ready for customer use.
- Assisted chefs with food preparation tasks such as washing, peeling, chopping, and cutting ingredients.
- Supported chefs during busy periods to ensure timely preparation and delivery of meals.
- Used kitchen equipment according to manufacturer's instructions and company safety protocols.
- Fostered a culture of respect and teamwork amongst kitchen staff, promoting efficient and effective service delivery.
Retail Manager
Palau Central Gift Shop
Koror, Palau
10.2020 - 05.2022
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Conducted regular training sessions on customer service excellence and product knowledge.
- Handled customer complaints with empathy and professionalism, restoring customer satisfaction.
- Interacted with customers to develop rapport, determine shopping needs and upsell or cross-sell items and resolve complaints.
- Led the visual merchandising efforts, creating captivating displays that drove product sales.
- Merchandised displays to showcase new and popular items.
- Supervised product pricing and labelling activities, adjusting prices to reflect promotions and clearing slow-moving stock.
- Organised staff schedules, holiday rotas, and shift patterns to ensure seamless store operations.
- Organised stock in designated storage areas to ensure easy access and inventory management. safely and securely to maintain quality of goods.
- Collaborated with the HR department on recruitment, selecting high-calibre candidates for various roles.
- Created positive working environments by offering support and guidance to staff.
Hotel Receptionist
Palau Central Hotel
Koror, Palau
06.2020 - 05.2022
- Greeted guests upon arrival, provided check-in assistance, and directed to rooms, enhancing guest experience.
- Handled reception phone calls, addressing inquiries, resolving complaints, and redirecting calls to enhance guest satisfaction.
- Managed telephone enquiries, efficiently handling reservations, cancellations, and modifications to bookings.
- Conducted check-out procedures, issued invoices, and gathered feedback to refine service quality for future guests.
- Processed guest payments for accommodation and services, maintaining accurate financial records.
- Processed payments efficiently using card readers and point-of-sale machines.
- Coordinated with housekeeping to confirm room statuses, guaranteeing timely availability for new guests.
- Provided guests with information about local attractions, dining options, and transport, enhancing their stay.
- Organised restaurant bookings, excursions and taxis for guests.
- Recorded and implemented guest feedback to enhance service quality.
- Handled emergency situations with composure, following protocols to ensure guest and staff safety.
- Monitored hotel security and surveillance systems to ensure guest safety.
- Maintained confidentiality of guest information, adhering to data protection regulations and building trust.
Liveaboards Stewardess
Aggressor Adventure
Koror, Palau
12.2018 - 05.2022
- Served meals and beverages to passengers, ensuring a pleasant dining experience by attentively responding to requests and preferences.
- Delivered exceptional customer service, promptly addressing and resolving passenger inquiries to enhance onboard experience.
- Maintained strong guest satisfaction by promptly acting on requests and providing excellent customer service.
- Cleaned and organised cabins, ensuring passenger comfort, safety, and satisfaction through ongoing attention to detail.
- Prepared dining areas and buffet lines for meals, creating an inviting and enjoyable atmosphere for passengers.
- Liaised with kitchen staff to accommodate special dietary requirements and preferences.
- Managed inventory of onboard supplies, including food, beverages, and linens, to maintain optimal stock levels.
- Executed waste management procedures, contributing to environmental sustainability efforts on the ship.
- Administered first aid and basic medical care to passengers, prioritising health and safety.
Sales Assistant
The SM Store / Mercantile Stores Group Inc.
Manila, Philippines
03.2008 - 10.2018
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Assisted customers in locating products and provided detailed information to enhance the shopping experience.
- Informed customers about new products and promotions during sales interactions.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Managed stock levels on the shop floor, promptly restocking items to maintain store presentation.
- Participated in visual merchandising, arranging displays to attract customer attention and boost sales.
- Handled customer returns, refunds and exchanges at customer service desk.
- Executed daily store opening and closing tasks to ensure operational readiness.
- Organised stock room, ensuring easy access to products and efficient inventory management.
- Participated in staff training sessions, continually improving product knowledge and sales techniques.
- Compiled daily sales reports, contributing to the analysis of sales trends and performance.
- Assisted in the planning and execution of in-store events and promotions.
- Supported annual stocktaking by accurately counting and documenting inventory items.
Cashier
Kentucky Fried Chicken (KFC)
Manila, Philippines
03.2005 - 09.2007
- Handled high-volume cash and credit transactions using Point Of Sale (POS) systems, ensuring accuracy and efficiency.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Used POS machines to scan items and process transactions.
- Maintained clean, tidy and organised checkout areas.
- Assisted customers with product and service inquiries, providing knowledgeable advice and addressing specific item requests.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
- Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Completed additional shifts during peak hours to support team and maintain optimal workflow during busy periods.
Education
Bachelor of Business Administration - BSBA in Marketing
Jose Rizal University
Manila, Philippines01-2017
Skills
- Exceptional customer service
- Customer service
- Guest interaction
- Strong communication
- Teamwork
- Exceptional time management
- Multitasking efficiency
- Cleanliness and hygiene
- Organised and reliable
- Responsible and reliable
- Attentive
- Patience and composure
- Positive and approachable
- Enthusiastic communicator
- English fluency
- Professional conduct
Languages
English
Upper Intermediate
B2
Spanish
Beginner
A1
Filipino
Proficient
C2
Accomplishments
Perfect attendace
Certification
- Customer Service Annual Branch Champion year 2016 and 2018.
- Customer service month awardee and quarterly winner.
- Perfect annual attendance for four years.
Timeline
Waitress
The White Hart Inn
10.2026 - Current
Volunteer
Local Village Shop
09.2026 - 10.2026
Kitchen Porter
The Queens Arms
04.2026 - 07.2026
Front of House Team Member
Relish Group
07.2025 - 06.2026
Kitchen Porter
The Plough Inn
06.2025 - 04.2026
Event Staff Worker
Quintin Catering
10.2023 - 07.2026
Retail Manager
Palau Central Gift Shop
10.2020 - 05.2022
Hotel Receptionist
Palau Central Hotel
06.2020 - 05.2022
Liveaboards Stewardess
Aggressor Adventure
12.2018 - 05.2022
Sales Assistant
The SM Store / Mercantile Stores Group Inc.
03.2008 - 10.2018
Cashier
Kentucky Fried Chicken (KFC)
03.2005 - 09.2007
Bachelor of Business Administration - BSBA in Marketing
Jose Rizal University