Jerome Walker-Sherriff
Manchester
Summary
Friendly Event Waitress with a knack for creating memorable guest experiences. Skilled in handling large events, ensuring smooth service flow, and resolving issues promptly. Known for positive attitude and teamwork, contributing to high customer satisfaction and repeat business.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Event Waiter
Edwardian Hotel
Manchester, Lancashire
2022.10 - Current
- Have experience working and leading a bar team.
- Delivered beverages promptly, ensuring orders were correct and met the client's satisfaction.
- Delivered fast service during a high volume of drink orders.
- Maintained bar hygiene and kept a detailed record of stock.
- Always operated in a professional and enthusiastic attitude.
- Possessed comprehensive knowledge about the menu to provide informed recommendations.
- Can easily set up tables, chairs, decorations, resulting in an organised environment.
Volunteer
Oxfam Charity Shop
Manchester
2020.08 - 2022.09
- Supported customers by addressing questions and providing assistance to enhance their experience.
- Operated tills efficiently while managing cash transactions.
- Maintained safe, clean, and tidy working environment to uphold standards and ensure customer satisfaction.
- Replenished and managed stock, reported issues to ensure availability and minimise disruptions.
Market Stall Holder
2017.01 - 2021.01
- Encouraged customer purchases through engaging interactions
- Maintained client satisfaction at all times and respected their wishes
- Taking money for goods and giving out change
- Unloading the van and setting up the stall
- Conducted stocktaking and maintained accurate records of inventory
- Adhering to and implementing all Health and Safety and Manual Handling policies and procedures
Education
Philips High School
ManchesterSkills
- Bar training, including cocktail training
- Licensing knowledge
- Alcoholic beverage laws awareness
- Efficient service delivery
- Good customer service
- Product recommendations
- Sales target achievement
- Effective communication skills
- Ability to solve situations independently
- Creative merchandising skills
Certification
- Bar training
- Award in Responsible Alcohol Retailing (results pending)
- Principles of Customer Service Qualification
- Cocktail masterclass training
Hobbies and interests
I’m a very creative individual and I undertake a range of activities, one in particular is drawing graphic comic book art. I have played guitar for over 10 years and specialise in classical music
Timeline
Event Waiter
Edwardian Hotel
2022.10 - Current
Volunteer
Oxfam Charity Shop
2020.08 - 2022.09
Market Stall Holder
2017.01 - 2021.01
Philips High School