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Motivated engineering science student with hands-on customer service, administrative, and café operations experience. Skilled in multitasking in fast-paced environments, providing exceptional communication and customer support, and applying a creative mindset to assist teams. Seeking a Technical Assistant/Secretary role in a Brooklyn studio office to deliver reliable administrative support, coordinate operations, manage schedules/equipment, and contribute to efficient, creative workflows.

Motivated school leaver with customer service experience in a café environment. Strong communication and teamwork skills developed through collaborative roles. Seeking opportunities to apply skills in a full-time or part-time position and gain further professional experience.

To acquire continual improvement as an individual and as part of a team through knowledge sharing and values. I aim to develop and apply my skills, capability, and talent to achieve personal, social, and professional growth. Given the opportunity, I am confident in my ability to contribute effectively toward achieving the organization’s goals.

Experienced in customer service and visitor experience, proficient in EPOS and till operation, cash handling, and banking. Demonstrates strong skills in promoting products, services, and events, sales engagement, communication, relationship building, complaint handling, and problem solving. Adept at teamwork and collaboration with excellent organisation and attention to detail. Skilled in Microsoft Word, Excel, social media management with a typing speed of 93 words per minute. Expertise includes food order taking, sales persuasion, cleanliness maintenance, fire safety awareness, high-volume dining operations, people management, product knowledge, café cleaning duties and operations. Committed to maintaining food hygiene regulations and sanitation standards with allergen awareness. Effective communicator with active listening skills; confident and bubbly personality enhances customer interactions. Career goal: To leverage extensive skills in a dynamic role that prioritises customer satisfaction and operational excellence.

Jerome Shenal De Silva

Summary

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Barista / Café Assistant

Customer service assistant

Front office assistant

Assistant manager

Education

Higher National Diploma - Computing And Software Engineering

Bachelor of Science - Applied Computing

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Barista / Café Assistant

Customer service assistant

Front office assistant

Assistant manager

Higher National Diploma - Computing And Software Engineering

Bachelor of Science - Applied Computing

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