Jerome Heath
Walsall,West Midlands
Summary
Dedicated and adaptable IT Field Engineer with hands-on experience delivering technical support and infrastructure solutions in fast-paced environments. Skilled in troubleshooting hardware, software, and networking issues across a wide range of systems. Proven ability to provide excellent on-site and remote support with a strong focus on customer service. Currently, developing skills in cybersecurity with a long-term goal of transitioning into penetration testing.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
IT Field Engineer
Cerco
Crewe, Cheshire East
2025.05 - Current
- Travelled extensively to various sites for hands-on problem-solving.
- Ensured timely completion of projects with effective time management skills.
- Coordinated with project managers for smooth project execution.
- Performed critical software upgrades to improve system functionality.
- Resolved technical issues swiftly, minimising downtime.
Bus driver
National Express West Midlands
West Bromwich, Sandwell
2024.02 - 2025.05
- Operated vehicles with strict attention to road laws.
- Collected cash fares and completed daily paperwork accurately.
- Provided timetable information for onward customer travel.
- Drove passenger vehicles of varying sizes safely and responsibly.
- Obeyed highway code and road safety rules, providing safe, professional bus services.
- Adhered to scheduled routes for timely drop-offs and pick-ups at assigned stops.
- Supported passengers with mobility issues in boarding and alighting safely.
- Conducted regular vehicle inspections, promptly reporting mechanical issues to ensure immediate repair.
Assembly Operative
JCB
Rocester, Staffordshire
2022.08 - 2023.12
- Adhered to health and safety regulations, promoting optimal team wellbeing and compliance.
- Independently operated production line equipment.
- Quality checked components to ensure smooth, compliant manufacturing and assembly processes.
Bus Driver
National Express West Midlands
West Bromwich, Sandwell
2021.07 - 2022.08
- Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
- Followed weather reports and adjusted driving to maintain optimum safety.
- Assisted passengers with difficulties or disabilities to safely board and disembark buses.
- Supported passengers with mobility issues in boarding and alighting safely.
- Greeted passengers with warmth and professionalism, upholding positive company reputation.
- Secured doors during transportation to maintain passenger safety.
- Adhered to scheduled routes for timely drop-offs and pick-ups at assigned stops.
Track Marshal
Teamsport Go karting
Oldbury, Sandwell
2016.03 - 2021.06
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Crew Trainer
Mcdonalds
Smethwick, Sandwell
2011.11 - 2021.06
- Set positive examples for team members by demonstrating quality service.
- Trained employees in customer service, food safety and performance requirements.
- Mentored junior employees to improve accuracy and efficiency when taking orders.
- Maintained current knowledge of company standards and up-to-date food safety regulations.
- Provided regular feedback and constructive criticism on employee performance.
- Preempted and actioned hazards impeding workplace safety.
Education
Media
South and City College Birmingham
Birmingham 2008.09 - 2009.09
Shireland Collegiate Academy
Smethwick 2003.09 - 2008.05
Skills
- Troubleshooting
- IT Support
- Active Directory
- PowerShell
- Hardware Maintenance Tools
- Windows
- Linux
- Mobile Device Management
- Microsoft Office Suite Soft Skills
Technical Skills
- Communication
- Time Management
- Adaptability
- Collaborating effectively with a team to achieve targets
- Ability to handle physically demanding tasks for extended periods
- Ensuring accuracy in stock counts and order fulfilment Hard Skills
- Inventory Management: Familiarity with stock tracking and organization
- Order Fulfilment: Picking, packing, and shipping orders efficiently and accurately
- Quality Control: Checking products for damage or errors
References
References available upon request.
Certification
- CompTIA A+ ce Certification
- ITOL Accredited Course Certificate
Affiliations
- Music Production: Proficient in crafting compositions using FL Studio, Ableton, and Reason, alongside hands-on expertise with the standalone MPC One, blending creativity with technical skill.
- Tech Enthusiast: Passionate about exploring and mastering emerging technologies, with hands-on experience in troubleshooting hardware and software, configuring devices, and delving into the latest IT trends.
- Reading and Self-Improvement: Dedicated to personal and professional growth through reading books on productivity, resilience, and technology, fostering a mindset of continuous learning and adaptability.
- Gaming: Enthusiast of immersive gaming experiences, with a keen interest in analyzing user interfaces, technology-driven storytelling, and the interplay of hardware and software in modern gaming. Passionate collector of consoles from previous eras, celebrating the evolution of gaming technology.
Timeline
IT Field Engineer
Cerco
2025.05 - Current
Bus driver
National Express West Midlands
2024.02 - 2025.05
Assembly Operative
JCB
2022.08 - 2023.12
Bus Driver
National Express West Midlands
2021.07 - 2022.08
Track Marshal
Teamsport Go karting
2016.03 - 2021.06
Crew Trainer
Mcdonalds
2011.11 - 2021.06
Media
South and City College Birmingham
2008.09 - 2009.09
Shireland Collegiate Academy
2003.09 - 2008.05