Jerome Gourde

• Consistently met or exceeded daily delivery targets while maintaining a 98% customer satisfaction rating.
• Built strong customer relationships by actively listening to their needs, resolving issues promptly, and providing personalized service.
• Proactively identified and resolved delivery exceptions, resulting in a 15% reduction in customer complaints.
• Effectively handled an average of 20+ customer inquiries daily, providing clear and concise solutions that minimized escalations.
• Volunteered to assist with route planning and load optimization, contributing to a 10% improvement in team efficiency.
• Maintained a safe working environment by adhering to all health and safety regulations, resulting in zero accidents during my tenure.

• Completed an average of 15-20 deliveries per day to businesses and residential customers, ensuring timely and accurate delivery of goods.
• Safely operated company vehicles on pre-planned and ad-hoc routes, consistently meeting delivery schedules and optimizing route efficiency.
• Accurately processed all delivery paperwork, including invoices and delivery confirmations, ensuring accurate inventory control.
• Conducted thorough quality checks on all items before delivery, minimizing errors and reporting any discrepancies or damages to the warehouse team.
• Efficiently loaded and unloaded goods, utilizing safe lifting techniques and adhering to manual handling guidelines.
• Adhered to all company health and safety procedures and traffic regulations, maintaining a safe driving record.
• Verified the accuracy of delivery contents against delivery paperwork, resolving any discrepancies before dispatch.
• Proactively communicated any delivery delays or issues to the dispatch team, enabling timely resolution and minimizing customer impact.
• Obtained necessary customer signatures and delivery confirmations, ensuring accurate record-keeping and proof of delivery.

• Maintained and enhanced client gardens through a range of services, including lawn care, planting, and garden design.
• Performed routine garden maintenance tasks such as mowing, weeding, pruning, and waste removal, ensuring a clean and tidy environment.
• Maintained and cultivated plant displays, including watering, fertilizing, and pruning, to ensure optimal health and appearance.
• Propagated and planted various plants, adhering to specific watering and care schedules to promote healthy growth.
• Maintained a clean and safe environment by removing debris and litter from gardens and surrounding areas.
• Provided expert advice to clients on plant selection, garden design, and ongoing maintenance, building strong customer relationships.
• Prepared detailed cost estimates for clients, including plant selection, labor, and materials, ensuring transparency and client satisfaction.
• Adhered to all safety regulations and guidelines, ensuring a safe working environment for myself and others.

Assisted in the preparation and execution of MOT tests, ensuring vehicles met all safety and regulatory standards.

Diagnosed and identified mechanical faults in vehicle systems, including brakes, engines, transmissions, and electrical systems.

Installed and repaired vehicle components, including clutches, springs, and brake systems, adhering to manufacturer specifications.

Conducted diagnostic testing on new and used vehicles to identify and resolve mechanical issues.

Assisted in the rebuilding of engines and gearboxes, gaining valuable experience in complex mechanical repairs.

Managed parts inventory, ordering necessary components and tuning vehicle systems for optimal performance.

Communicated vehicle conditions and repair costs to customers, providing clear and accurate information.

Repaired and replaced vehicle tires, ensuring proper inflation and alignment.

Provided roadside assistance and performed repairs on breakdown vehicles, ensuring efficient and effective service.