Summary
Overview
Work history
Education
Skills
Timeline
Generic

JERMEL JOHNSON

Summary

I am a dependable, positive, and highly motivated professional. I excel both on my own and in team environments, consistently aiming to meet deadlines and follow policies in a meticulous and collaborative manner. As a proactive person, I take personal responsibility for completing all tasks to a high standard and endeavor to perform at my best.

Overview

7
7
years of professional experience

Work history

Work Space Operations/ Aspire Assist

Lansec
- 2026.05
  • Taking charge and providing coverage during management's absence
  • Raise, submitting and Issuing purchase orders promptly insuring alignment with SLAs
  • Foster positive relationships with both internal and external customers/shareholders
  • Facilitate training sessions with the team and management from other departments and organize team meetings that include daily training sessions
  • Respond to phone calls, address issues or escalate them to the appropriate team member
  • Assist and emphasize deadlines for workplace managers utilizing relevant systems
  • Submit job requests through the customer help desk and provide updates on progress and completion
  • Ensure all customer handbooks are kept to current data
  • Conduct direct reports for service partners and prepare succession plans
  • Responsible for establishing a clear management strategy and ensuring its implementation for the team's daily tasks

Sales Executive/Account Management

My Club
2021.01 - 2023.01
  • Receiving and dialling calls
  • Input details using CRM systems
  • Booking/ attending company meetings or with clients
  • Building relationships with customers and stake holders
  • Sending estimates
  • Managing clients personal information
  • Writing up reports and resolving issues
  • Taking payments
  • Placing orders and reorders/loading

Commodities Broker

Rosland Capital
2019.01 - 2021.01
  • Meeting investors
  • Day to day calls around 200-500 to clients
  • Writing up reports
  • Consistently hitting KPI’s
  • Opening and qualifying prospects

Education

GCSE - English, Maths, science and Drama, GCSE Literacy

Distinction - Touch Typing

A Level introduction - Photography

1 Year - Criminal Justice

Skills

  • Exceptional ability to comprehend input from customers and colleagues
  • A high level of proficiency in computer skills
  • Experience in management, showcasing strong leadership and managerial capabilities
  • A successful history of fostering and inspiring a team to provide exceptional customer service
  • Experience in financial management, including operations and overseeing profit and loss statements
  • Proven experience in achieving operational targets within a fast-paced setting
  • Adept at collaborating with individuals across all business levels to attain optimal outcomes

Timeline

Sales Executive/Account Management

My Club
2021.01 - 2023.01

Commodities Broker

Rosland Capital
2019.01 - 2021.01

Work Space Operations/ Aspire Assist

Lansec
- 2026.05

Distinction - Touch Typing

A Level introduction - Photography

1 Year - Criminal Justice

GCSE - English, Maths, science and Drama, GCSE Literacy

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JERMEL JOHNSON