Jerioth Shenga
London,United Kingdom
Summary
Biomedical Science undergraduate with graduation in 2026, possessing strong academic credentials and practical laboratory experience. Expertise in specimen reception and pre-analytical processing, with a proven ability to handle data while ensuring compliance with NHS and ISO standards. Demonstrated problem-solving and critical thinking skills, honed through scientific and customer-facing roles. Organised and dependable, capable of managing multiple priorities effectively while maintaining a positive attitude. Diligent & aspiring individual with keen interest in scientific research and laboratory work. Proficient in analytical techniques and maintaining laboratory equipment, demonstrating strong problem-solving and organisational skills. Aim to contribute to scientific advancements and support research excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work history
MLA – Specimen reception
NUH
Nottingham, Nottinghamshire
07.2024 - 08.2024
- Executed sample reception duties, including acceptance, sorting, labelling, and racking.
- Loaded booked samples onto Alinity pre-analytical automation.
- Conducted laboratory pre-analytical techniques following Standard Operating Procedures.
- Ensured compliance with Quality Management System and ISO 15189:2012 standards.
- Input patient demographics and request details accurately into Winpath system.
- Performed housekeeping tasks, including cleaning and calibrating pre-analytical equipment.
999 emergency call handler
BT/Blue Arrow
Nottingham
08.2023 - 10.2023
- Transferred 999 calls to appropriate emergency operators while adhering to established procedures.
- Ensured confidentiality at all times, especially regarding patient information and Data Protection Act compliance.
- Demonstrated patience and composure while managing critical 999 calls.
- Utilised computer systems for logging incidents, maintaining detailed records of calls received.
- Collaborated effectively with team members and worked independently in fast-paced environment.
Immunisation Assistant
Walgreens Boots Alliance
Staines-upon-Thames, Surrey
08.2022 - 12.2022
- Assisted in administering vaccinations to patients in accordance with established protocols.
- Educated patients about vaccine benefits and potential side effects during appointments.
- Maintained accurate records of immunisations administered and ensured data integrity.
- Followed infection control procedures to ensure safety and compliance during vaccination sessions.
Customer Service Agent
Swissport International Ltd, East Midlands Airport
Nottingham, West Midlands
04.2022 - 06.2022
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Helped new staff acclimate to customer service team and mentored on strategies for success.
Customer Service Advisor
Boots
Nottingham, Nottinghamshire
11.2021 - 01.2022
- Responded to incoming telephone calls, accurately recording initial queries in CRM system.
- Maintained secure customer data entry, adhering to GDPR compliance.
- Managed high volumes of customer queries through effective multitasking.
Immunisation Assistant
Walgreens Boots Alliance
Staines, Middlesex
04.2021 - 09.2021
- Provided exceptional customer service by addressing inquiries and concerns regarding immunisation services.
- Ensured compliance with NHS and GOV health and safety regulations for patient and colleague safety.
- Participated in training sessions to enhance knowledge of immunisation practices and protocols.
- Administered first aid in response to adverse or anaphylactic reactions.
- Managed daily administrative tasks, including file organisation and report writing.
- Assisted with dispensing duties during peak periods to enhance pharmacy workflow.
Education
Bachelor of Science - Biomedical Science
The Nottingham Trent University
Nottingham 04.2001 -
Diploma of Higher Education - Applied Science
Richmond upon Thames College
Twickenham 09.2019 - 06.2021
GCSEs -
The Green School for Girls
Isleworth, UK 09.2014 - 06.2019
Skills
- Aseptic techniques
- Cell culture and centrifugation
- Data interpretation and reporting
- Record-keeping and compliance
- NHS protocols and ISO standards
- Pathology IT systems
- Quality Assurance
- Microsoft Office proficiency
- Interpersonal skills in healthcare
- Crisis management and emergency response
- Specimen processing accuracy
- Patient data entry and safety compliance
- Team leadership and mentorship
Academic Achievements
- Exceptional 1st in Living System Assessment
- 1st in Adjuvant Strategies for KFD (Kyasanur Forest Disease) presentation
- 2:1 in Immunopharmacology MTT Lab report
- 2:1 in BSIP - Skills Portfolio
Certification
- Level 2 Award in Patient Manual Handling
- Level 2 Award in Cardiopulmonary Resuscitation
Timeline
MLA – Specimen reception
NUH
07.2024 - 08.2024
999 emergency call handler
BT/Blue Arrow
08.2023 - 10.2023
Immunisation Assistant
Walgreens Boots Alliance
08.2022 - 12.2022
Customer Service Agent
Swissport International Ltd, East Midlands Airport
04.2022 - 06.2022
Customer Service Advisor
Boots
11.2021 - 01.2022
Immunisation Assistant
Walgreens Boots Alliance
04.2021 - 09.2021
Diploma of Higher Education - Applied Science
Richmond upon Thames College
09.2019 - 06.2021
GCSEs -
The Green School for Girls
09.2014 - 06.2019
Bachelor of Science - Biomedical Science
The Nottingham Trent University
04.2001 -