Jerin Choudhury
Bristol
Summary
Highly organised professional with a law background and experience in customer service, sales, and claims management. Strong communication, empathy, and problem-solving skills, supported by helpline volunteering experience. Now seeking an administrative role within a mission-driven organisation focused on supporting women and communities.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Claims Manager
Financial Claims Made Simple
Bristol
2012.09 - 2015.02
- Managed end-to-end claims processes ensuring accuracy and compliance
- Handled customer queries and complaints professionally
- Coordinated with teams to resolve complex cases
- Maintained detailed records and documentation
- Prioritised workload in a fast-paced environment
- Supported onboarding and training of new staff
Sales & Customer Service Roles
Centrica, Vodafone, Lloyds Bank
2008.01 - 2012.01
- Delivered high-quality customer service
- Managed transactions, enquiries, and issue resolution
- Met or exceeded sales targets
- Maintained accurate records and admin tasks
Education
Master of Laws -
Cardiff University
Cardiff 2009.09 - 2010.09
Bachelor of Law (Hons) - La
University of South Wales
Pontypridd 2006.09 - 2009.07
Skills
- Organisation and administration
- Communication (written and verbal)
- Customer service and relationship management
- Empathy and active listening
- Attention to detail
- Time management and prioritisation
- IT skills (Microsoft Office, Teams)
- Reliable, professional, and adaptable
- Able to work independently and in a team
- Quick to learn new systems
- Languages: Bengali, Native
Volunteering Experience
Womankind Bristol, Helpline Volunteer, 04/2021- Present
- Provide confidential emotional support via phone and webchat
- Demonstrate empathy and active listening
- Maintain accurate, sensitive records
- Manage challenging conversations and signpost support
Career Break
Full-Time Parent | 2015 – Present
- Managed household operations, schedules, and budgets
- Developed strong organisation and time management skills
- Adapted to changing priorities and solved daily challenges
Affiliations
- Netball
- Brazilian Jiu-Jitsu
- Crafting with my children
References
References available upon request.
Timeline
Claims Manager
Financial Claims Made Simple
2012.09 - 2015.02
Master of Laws -
Cardiff University
2009.09 - 2010.09
Sales & Customer Service Roles
Centrica, Vodafone, Lloyds Bank
2008.01 - 2012.01
Bachelor of Law (Hons) - La
University of South Wales
2006.09 - 2009.07