Jericho Ulanday
Stoke on trent,Staffordshire
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
Retail Assistant
Schuh
Stoke on trent, Staffordshire
2022.07 - 2023.01
- Delivered outstanding in-store experience through positive and attentive customer service.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Regularly exceeded weekly sales targets through exceptional service and proven upselling techniques.
- Processed product returns, ensuring items were clean and resaleable.
- Carried out sales floor cleaning, maintaining impeccably high store presentation and hygiene standards.
- Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.
Waiter
Gostos Mexican Bar and Grill
Stoke-on-Trent
2021.05 - 2021.09
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
GCSEs -
St Joseph's College
Stoke-on-Trent 2014.09 - 2019.06
A-Levels -
St Joseph's College
Stoke-on-Trent 2019.09 - 2021.06
Bachelor of Science - Business Management
Nottingham Trent University
Nottingham 2021.09 -
Skills
- Critical thinking and problem solving
- Teamwork and collaboration
- Professionalism and strong work ethic
- Oral and written communications skills
- initiative and enterprise
Languages
English
Native
Timeline
Retail Assistant
Schuh
2022.07 - 2023.01
Bachelor of Science - Business Management
Nottingham Trent University
2021.09 -
Waiter
Gostos Mexican Bar and Grill
2021.05 - 2021.09
A-Levels -
St Joseph's College
2019.09 - 2021.06
GCSEs -
St Joseph's College
2014.09 - 2019.06