Overview
Work history
Education
Skills
Languages
Timeline
Generic

Jericho Ulanday

Stoke on trent,Staffordshire

Overview

2
2
years of professional experience
7
7
years of post-secondary education

Work history

Retail Assistant

Schuh
Stoke on trent, Staffordshire
07.2022 - 01.2023
  • Delivered outstanding in-store experience through positive and attentive customer service.
  • Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Regularly exceeded weekly sales targets through exceptional service and proven upselling techniques.
  • Processed product returns, ensuring items were clean and resaleable.
  • Carried out sales floor cleaning, maintaining impeccably high store presentation and hygiene standards.
  • Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.

Waiter

Gostos Mexican Bar and Grill
Stoke-on-Trent
05.2021 - 09.2021
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

Education

GCSEs -

St Joseph's College
Stoke-on-Trent
09.2014 - 06.2019

A-Levels -

St Joseph's College
Stoke-on-Trent
09.2019 - 06.2021

Bachelor of Science - Business Management

Nottingham Trent University
Nottingham
09.2021 -

Skills

  • Critical thinking and problem solving
  • Teamwork and collaboration
  • Professionalism and strong work ethic
  • Oral and written communications skills
  • initiative and enterprise

Languages

English
Native

Timeline

Retail Assistant

Schuh
07.2022 - 01.2023

Bachelor of Science - Business Management

Nottingham Trent University
09.2021 -

Waiter

Gostos Mexican Bar and Grill
05.2021 - 09.2021

A-Levels -

St Joseph's College
09.2019 - 06.2021

GCSEs -

St Joseph's College
09.2014 - 06.2019

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Jericho Ulanday