Jeremy Ka Chun Lai
United Kingdom
Summary
Dynamic and results-driven luxury brand executive with extensive experience in brand management, business development, and client experience. Proven expertise in leading high-impact strategies that enhance brand equity, operational efficiency, and profitability. Adept at navigating complex markets, driving transformational initiatives, and cultivating strong client relationships.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work history
Head of Client Experience
Vacheron Constantin
London
2023.09 - 2024.05
- Led the global rollout of Certified Pre-Owned (CPO), a key strategic initiative to enhance brand prestige and customer retention.
- Developed and executed client experience strategies to reinforce brand loyalty and trust.
Managing Director, North East Asia
Vacheron Constantin
Hong Kong
2017.06 - 2023.08
- Lead overall distribution strategy, operations, and P&L across Hong Kong, Macau, Taiwan, and Korea.
- Spearheaded brand transformation, driving significant client recruitment and sales growth.
- Implemented a No Discount Policy at regional level, later adopted globally, enhancing profitability and brand equity.
- Appointed Head of Watch Division for HKMO, overseeing broader strategic initiatives.
Associate Business Development Director
Cartier
Shanghai
2016.04 - 2017.06
- Managed budgeting, network planning, and business compliance.
- Led lease negotiations, improving financial performance across 13 retail locations.
Commercial Manager – East China
Cartier
Shanghai
2013.04 - 2016.04
- Oversaw retail operations and wholesale expansion, leading East China to become the brand’s top-performing sales region.
Business Development Manager
Cartier
Shanghai
2011.05 - 2013.03
- Assisted the China CEO in executing a nationwide network expansion strategy.
Deputy General Manager
Global Link (HK) Ltd
Hong Kong
2010.09 - 2011.05
- Negotiated leases and developed new sales channels, successfully introducing 16 skincare and cosmetics brands to Hong Kong, including Mikimoto Cosmetics’ first boutique in Harbour City.
Senior Business Manager – Business Planning
Bank of East Asia
Shanghai
2010.01 - 2010.10
- Conducted market analysis on corporate banking and commercial real estate trends in China.
Business Manager – Strategy Planning
Bank of East Asia
Beijing
2008.07 - 2009.12
- Contributed to the launch of the first foreign bank-issued credit card in China, developing co-branded partnerships and customer loyalty programs.
Retail Operations Supervisor
Paragon International Ltd
Hong Kong
2004.09 - 2008.07
- Managed Cartier’s retail business in Northern China, driving 35% and 130% sales growth in Beijing and Northeast China, respectively.
- Opened 8 Cartier boutiques and 1 IWC POS in major cities.
Marketing Executive
Diarough Ltd
Hong Kong
2003.08 - 2004.08
- Led marketing campaigns and trade fair exhibitions, including a ‘Hearts and Arrows’ diamond promotion in collaboration with DTC and major jewelry retailers.
Education
Bachelor of Economics and Finance -
University of Hong Kong
Hong Kong 2000.09 - 2003.07
Executive Diploma in Advanced Business Management -
Chinese University of Hong Kong
Hong Kong 2007.09 - 2008.07
Skills
- Luxury Brand Management
- Retail & Wholesale Strategy
- Client Experience & Engagement
- Business Development & Growth
- Market Analysis & Expansion
- Financial Planning & P&L Management
- Negotiation & Strategic Partnerships
- Leadership & Team Development
Languages
English
Fluent
Chinese (Cantonese)
Native
Chinese (Mandarin)
Fluent
Timeline
Head of Client Experience
Vacheron Constantin
2023.09 - 2024.05
Managing Director, North East Asia
Vacheron Constantin
2017.06 - 2023.08
Associate Business Development Director
Cartier
2016.04 - 2017.06
Commercial Manager – East China
Cartier
2013.04 - 2016.04
Business Development Manager
Cartier
2011.05 - 2013.03
Deputy General Manager
Global Link (HK) Ltd
2010.09 - 2011.05
Senior Business Manager – Business Planning
Bank of East Asia
2010.01 - 2010.10
Business Manager – Strategy Planning
Bank of East Asia
2008.07 - 2009.12
Executive Diploma in Advanced Business Management -
Chinese University of Hong Kong
2007.09 - 2008.07
Retail Operations Supervisor
Paragon International Ltd
2004.09 - 2008.07
Marketing Executive
Diarough Ltd
2003.08 - 2004.08
Bachelor of Economics and Finance -
University of Hong Kong
2000.09 - 2003.07