Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
References
Timeline
Generic
Jeremy Ross

Jeremy Ross

Maidstone,Kent

Summary

As a Product Manager with a strong focus on building innovative websites for car dealerships, specialising in integrating our e-commerce solutions to drive sales and enhance the digital customer experience. With a background in startup environments, thriving in dynamic settings where wearing multiple hats is needed to tackle challenges head-on. My experience in team management, combined with a collaborative mindset honed through a love of team sports, allows me to bring diverse groups together and foster a culture of communication and innovation. Now seeking a new opportunity to leverage my skills in driving product strategy and delivering impactful, user-centered solutions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Product Manager

Keyloop
Reading, Berkshire
07.2024 - Current
  • Responsible for leading Market leading upgrades within a decade old platform.
  • Collaborated with sales, marketing teams and 3rd parties, to build an improved product in the market.
  • Increased brand visibility with implementation of innovative marketing campaigns.
  • Developed marketing plans to support department strategies.
  • Negotiated contracts with suppliers, reduced operational costs.
  • Drove efficiency improvements within manufacturing operations by introducing lean methodologies.
  • Used multi-source data to determine sales and delivery terms for products and services.
  • Championed user-centric approach to design, enhanced customer satisfaction levels.

Product Owner

Automotive Transformation Group
Maidstone, Kent
10.2022 - 07.2024
  • Building API led middleware with Finance Providers contributing to bringing e-commerce to the automotive industry.
  • Liaised regularly with sales teams, ensuring alignment on product features and benefits.
  • Facilitated validation of implemented solutions by defining user acceptance criteria.
  • Reviewed and approved prototypes, ensured alignment with company vision.
  • Fostered open communication channels with technical teams, ensuring smooth operations.
  • SAF Agile Methodologies to lead Retrospectives, Refinements & Planning

Technical Support Manager

GForces Web Management
Bearsted, Kent
11.2016 - 10.2022
  • Created from the ground a Global Technical Support Team.
  • Responsible for training, onboarding, mentorship and PDPs.
  • Defined rotas to ensure we covered 24/6 .
  • Spearheaded quality assurance initiatives, achieving the highest standards of service delivery.
  • Reviewed all processes to build enhancement within all processes (escalations, scheduled work, quoting etc)
  • Building customer relations B2B to define solutions which best suit their requirements.
  • Working with in house software SaaS alongside Product Owners/Product Managers to help shape roadmaps.

Project Manager

GForces Web Management
Bearsted, Kent
03.2015 - 11.2016
  • Responsible for rolling out 200 site wide UX upgrades.
  • Developed comprehensive project plans for successful execution and delivery.
  • Identified risks, implemented mitigation strategies for secure project outcomes.
  • Steered teams through complex project phases to successful completion.


Business Development Executive

GForces Web Management
Bearsted, Kent
06.2014 - 03.2015
  • Contacted and converted potential customers via telephone, email and in-person enquiries.
  • Strategised with sales teams to prospect and qualify potential customers within assigned geographic territories.
  • Forged partnerships to reach wider customer base.
  • Conducted extensive market research to identify emerging trends and opportunities.
  • Facilitated successful negotiation meetings, fostering long-term client relationships.

Education

NVQ Level 3 - Sport Science & Coaching

Canterbury Collage
Canterbury, Kent
04.2001 -

Skills

  • Decision-Making authority
  • Time efficiency
  • Stakeholder prioritisation
  • Brand development acumen
  • Lead generation techniques
  • Performance monitoring
  • E-Commerce strategies
  • SaaS software deployment
  • Expertise in SaaS products

Accomplishments

  • Rising Star Award 2016
  • Players Player x 5
  • Team of the Year 2020

Affiliations

  • Automotive
  • Team Sports

Certification

  • SAF Agile Certified
  • First Aid Certified

References

References available upon request.

Timeline

Product Manager

Keyloop
07.2024 - Current

Product Owner

Automotive Transformation Group
10.2022 - 07.2024

Technical Support Manager

GForces Web Management
11.2016 - 10.2022

Project Manager

GForces Web Management
03.2015 - 11.2016

Business Development Executive

GForces Web Management
06.2014 - 03.2015

NVQ Level 3 - Sport Science & Coaching

Canterbury Collage
04.2001 -

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Jeremy Ross