Jeremiah Oyewole
Data Scientist| Behavioural Economist
Norwich
Summary
Driven Data Science graduate ready to thrive in demanding digital intelligence processing environments. Well-informed on latest Quantitative research data learning advancements. Ready to combine tireless hunger for new skills with a desire to exploit cutting-edge data science technology.
Overview
2
2
years of professional experience
10
10
years of post-secondary education
3
3
Certifications
Work History
Assistant Call Centre Analyst
Globalcom
Lagos
02.2020 - 09.2021
- Monitored call performance trends through call centre metrics for effective analysis and evaluation.
- Processed data with detailed accuracy using Microsoft excel for effective, efficient analysis.
- Consolidated call data from various sources, presenting findings and analysis to provide information on customers.
- Implemented efficient call control techniques for improved customer services.
- Analysed inbound and outbound call data, identifying trends and suggesting process improvements.
- Analysed data obtained from CRM tools, identifying trends and suggesting process improvements.
- Reduced queue wait times from 3 minutes to 1 minute through recommendations made on automating some complaints.
Education
Master of Science - BEHAVIOURAL ECONOMICS AND DATA SCIENCE
UNIVERSITY OF EAST ANGLIA
Norwich, Norfolk 09.2021 -
Master of Science - ECONOMICS
UNIVERSITY OF LAGOS
LAGOS, NIGERIA 08.2018 -
Bachelor of Science - Agricultural Economics
Federal University of Agriculture
Abeokuta, Nigeria 10.2011 - 02.2017
Skills
Pythonundefined
Certification
Python for data science ( EDX)
Timeline
Master of Science - BEHAVIOURAL ECONOMICS AND DATA SCIENCE
UNIVERSITY OF EAST ANGLIA
09.2021 -
Assistant Call Centre Analyst
Globalcom
02.2020 - 09.2021
Master of Science - ECONOMICS
UNIVERSITY OF LAGOS
08.2018 -
Bachelor of Science - Agricultural Economics
Federal University of Agriculture
10.2011 - 02.2017
Python for data science ( EDX)
SQL
Power BI
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