Jeremiah Cann
London
Summary
A Computer Science with Business graduate and experienced Assistant Manager with a strong foundation in technology, data analysis, and team leadership. Skilled in using tools like Power BI to generate actionable insights and drive operational performance. Known for solving complex problems, improving customer experiences, and leading high-performing teams in fast-paced environments. Now actively seeking to transition into a more technical role, where I can apply my analytical thinking, tech knowledge, and process improvement skills across a variety of industries.
Overview
3
3
years of professional experience
Work history
Assistant Manager
IQSA Group Limited
London
12.2024 - Current
- Support the day-to-day operations of a high-occupancy student accommodation site, ensuring a safe, efficient, and welcoming environment for all residents.
- Assist with leasing strategy by fostering positive tenant relationships to boost customer retention, managing enquiries from prospective residents, and representing the company at housing fairs to attract new customers.
- Analyse operational and customer satisfaction data using power BI to identify performance trends and generate actionable insights aligned with site and company KPIs.
- Handle and resolve customer complaints with empathy and professionalism, contributing to consistently high resident satisfaction scores.
- Assist with team management by planning rotas, assisting with onboarding and training of new staff, and deputising in the absence of the Operations Manager.
- Ensure full compliance with health, safety, and operational standards, supporting internal audits and completing regular risk assessments.
Customer Service Advisor
IQSA Group Limited
London
12.2022 - 12.2024
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
- Provided day-to-day support to residents including check-ins, enquiries, and complaint resolution.
- Coordinated booking enquiries, managed viewings, and handled debt collection processes.
Education
Bachelor of Science - Computer Science with Business
Aston University
Birmingham 09/2018 - 04/2022
GCSEs -
The Bridge Academy
London 09/2010 - 05/2015
Skills
Technical Skills:
Power BI, Python, Javascript, Microsoft Office Suite, StarRez (Student Management System)
Soft Skills:
Leadership, Problem Solving, Organisation, Communication, Time management
Timeline
Assistant Manager
IQSA Group Limited
12.2024 - Current
Customer Service Advisor
IQSA Group Limited
12.2022 - 12.2024
Bachelor of Science - Computer Science with Business
Aston University
09/2018 - 04/2022
GCSEs -
The Bridge Academy
09/2010 - 05/2015
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