Summary
Overview
Work History
Education
Skills
Timeline
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JEPHTAH OJO

CUSTOMER RELATION MANAGER
Coatbridge

Summary

Highly motivated and results-driven professional with a proven track record in support work and customer relationship management. Throughout my career, I have consistently demonstrated exceptional interpersonal skills and a genuine passion for delivering outstanding customer experiences. With a strong focus on building and maintaining client relationships, I excel in understanding their needs and providing tailored solutions to drive satisfaction and loyalty.

My extensive experience in support work has honed my problem-solving abilities and adeptness at handling diverse challenges with poise and efficiency. I thrive in fast-paced environments, working collaboratively with cross-functional teams to ensure seamless customer support and prompt issue resolution.

As a customer relationship manager, I have successfully developed and executed strategic initiatives to enhance customer retention and engagement. Leveraging my strong analytical skills, I have identified opportunities for process optimization, resulting in increased efficiency and overall customer satisfaction and with my current masters-in view, I have learnt how to work with people from diverse background, with the goal of achieving the best.


Overview

9
9
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

SUPPORT WORKER

EASTPARK
GLASGOW, SCOTLAND
01.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Promoted community integration by providing extensive physical, emotional and social support.

CUSTOMER RELATIONSHIP OFFICER

WEMA BANK OF NIGERIA
OGUN, NIGERIA
06.2019 - 09.2022
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Created training guides and in-person and online training courses to improve customer user experience in [Software] environment.
  • Assisted customers with opening accounts and signing up for new services.
  • Made customers aware of current and new programs and services.
  • Directed [Number]-person team of customer service personnel while helping front-line team members work effectively with over [Number] daily customers.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.

Financial Planner

ROYAL EXCHANGE INSURANCE COMPANY
IBADAN , NIGERIA
11.2014 - 05.2019
  • Provided specialized financial planning support for clients with diverse portfolios and individual needs.
  • Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop financial plan.
  • Coached and advised clients in business plans and processes to achieve profit objectives.
  • Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
  • Developed recommendations specific to client's financial situation on variety of topics.

Education

Master of Arts - GENDER STUDIES

UNIVERSITY OF STIRLING
09.2022 -

Bachelor of Arts - ENGLISH AND INTERNATIONAL STUDIES

OSUN STATE UNIVERSITY OSHOGBO
NIGERIA
11.2010 - 03.2014

Diploma of Higher Education - LAW

UNIVERSITY OF JOS
NIGERIA
09.2007 - 11.2009

Skills

Documentation abilities

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Timeline

SUPPORT WORKER

EASTPARK
01.2023 - Current

Master of Arts - GENDER STUDIES

UNIVERSITY OF STIRLING
09.2022 -

CUSTOMER RELATIONSHIP OFFICER

WEMA BANK OF NIGERIA
06.2019 - 09.2022

Financial Planner

ROYAL EXCHANGE INSURANCE COMPANY
11.2014 - 05.2019

Bachelor of Arts - ENGLISH AND INTERNATIONAL STUDIES

OSUN STATE UNIVERSITY OSHOGBO
11.2010 - 03.2014

Diploma of Higher Education - LAW

UNIVERSITY OF JOS
09.2007 - 11.2009
JEPHTAH OJOCUSTOMER RELATION MANAGER