Jenson Ball

• Managed optimisation and retention of customer spend from key accounts.
• Collaborated with all departments to optimise customer experience for managed accounts.
• Guided junior colleague in progression from assistant to estimator and sales support capacity.

Managed a project involving significant investment exceeding £250,000 for the creation of a bespoke customer portal facilitating online procurement for care providers.

• Responsible for stringent implementation of product costing to ensure GP margin was accurate.
• Ran regular reports of individual customers and product lines to ensure acceptable GP.
• Systematised quote requests that I was able to action through HubSpot.
• Raised over 75% of all quotations sent by the business.
• Raised quotes ranging from £s to multi-million pound tenders.

• Reconnected with clients reporting reduced spending over previous 12 months.
• Converted new clients from Business Development Manager into Key Customers.
• Oversaw management of new account acquired from BD, coordinating spend exceeding £1.6 million in 2023, largest account for that year.

• Initially making cold calls to a new customer base for Cygnus Systems. KPI of 60 dials per day.
• Due to a two year product development delay I moved to sister company Bull Products.
• Responsible for raising awareness within existing customer base of a new product. Worked closely with sales reps to ensure smooth communications with their clients.
• Set the challenge of launching a PPE Arm of the company to sell off old stock from the pandemic, generating over £100k sales at over 30%GP from Nitrile Gloves in 2022.