Summary
Overview
Work history
Education
Skills
Languages
Volunteer Experience
courses
Timeline
Generic

jenosan reema zeinab

Romford,Havering

Summary

Experienced professional focused on retail sales with customer-centric approach. Drive sales growth through personalised service and in-depth product knowledge. Excel in creating engaging shopping experiences and building customer loyalty.

Overview

3
3
years of professional experience

Work history

Store manager

cakes&bakes
Romford, Havering
04.2024 - 07.2025
  • Staff Management:
    Hire, train, and onboard new employees.
    Create work schedules and manage shifts.
    Motivate, guide, and evaluate employee performance.
    Conduct performance reviews and provide feedback.
  • Customer Service:
    Address customer complaints or issues.
    Ensure high levels of customer satisfaction.
    Train staff to provide excellent service and maintain store standards.
  • Sales and Profitability:
    Set sales targets and monitor store performance.
    Develop strategies to boost sales and increase profitability.
    Ensure the store meets or exceeds financial goals.
  • Inventory Control:
    Oversee stock levels and manage product orders.
    Conduct regular inventory counts and audits.
    Maintain stock organization and ensure product availability.
  • Store Presentation:
    Ensure the store is clean, organized, and visually appealing.
    Implement effective merchandising strategies.
    Ensure products are displayed attractively and according to store guidelines.
  • Financial Management:
    Manage the store’s cash flow, including handling registers and deposits.
    Monitor expenses and ensure operations stay within budget.
    Analyze financial reports to track sales, costs, and profits.
  • Compliance and Safety:
    Ensure the store follows all health, safety, and legal regulations.
    Maintain security protocols to prevent theft.
    Ensure all employees understand and adhere to company policies.
  • Reporting:
    Provide regular reports on sales, staff performance, and inventory levels.
    Track and analyze sales trends and customer behavior.
  • Problem Solving:
    Address any operational issues quickly and effectively.
    Implement solutions to improve store performance and efficiency

Supervisor

JMSC Textile
Puttalam, Sri Lanka
01.2023 - 04.2024


  • Oversee Daily Operations: Supervise employees to ensure tasks are completed efficiently and according to company standards.
  • Staff Support: Provide guidance and support to team members, helping them with questions or issues during their shifts.
  • Customer Service: Assist with customer inquiries, resolve complaints, and ensure a positive shopping experience.
  • Training and Development: Train new employees and help them understand their roles. Provide ongoing training as needed.
  • Monitor Performance: Track team performance and give feedback to improve productivity and efficiency.
  • Inventory Assistance: Help with stock management, including receiving deliveries, organizing stock, and maintaining inventory levels.
  • Enforce Policies: Ensure company policies and procedures are followed by all staff.
  • Shift Management: Manage shifts, ensure appropriate coverage, and help with scheduling.In short, supervisors ensure everything runs smoothly on the floor, focusing on both team performance and customer satisfaction.

Sales assistant

blueberry Cake Shop
Puttalam, Sri Lanka
01.2022 - 12.2022
  • Customer Service: Greet customers, answer questions, and help them find products.
  • Product Knowledge: Understand the products or services being sold

and provide information to customers.

  • Sales Support: Assist customers in making purchasing decisions and encourage sales.
  • Stock Organization: Help with stocking shelves, organizing displays, and keeping the store neat.
  • Cash Handling: Process transactions at the register, handle cash, and ensure accurate change.
  • Promotions & Offers: Inform customers about ongoing promotions, sales, or special offers.Sales assistants help create a positive shopping experience and ensure the store runs smoothly on the ground level.

Education

A-Levels - Arts

FathimaBalikaMahaVidyalaya
Sri lanka
01/2021 - 08/2023

Diploma of Higher Education - Cake making and Decorating

The Cookery
puttalam srilanka
08/2020 - 08/2021

GCSEs -

FathimaBalikaMahaVidyalaya
Sri Lanka
01/2019 - 12/2019

Skills

  • Customer assistance
  • Stock management
  • Cash handling
  • Till operations
  • Customer relationship management
  • Sales techniques
  • Communication skills

Languages

English
Fluent
Tamil
Proficient (C2)

Volunteer Experience

 Participant – Free Clinic Camp


• Assisted patients with form-filling and ensured smooth navigation to

their assigned clinics.

• Supported the distribution of food and drinks to patients and their

families.  


Member-Religious Youth Service Srilanka


  • Raised funds and contributed to community projects, including the

construction of cultural halls and tube wells.

• Provided support to schools and hospitals by addressing specific

needs.

• Actively participated in initiatives to improve the quality of life for underprivileged communities.


Coordinator – Student Seminars

• Organised seminars for students, including coordinating with teachers

to provide subject guidance.

• Assisted students in exam preparation and supported them in selecting

appropriate subjects for their academic and career goa

courses

Functional skill (on progress)

  • English
  • Maths

Timeline

Store manager

cakes&bakes
04.2024 - 07.2025

Supervisor

JMSC Textile
01.2023 - 04.2024

Sales assistant

blueberry Cake Shop
01.2022 - 12.2022

A-Levels - Arts

FathimaBalikaMahaVidyalaya
01/2021 - 08/2023

Diploma of Higher Education - Cake making and Decorating

The Cookery
08/2020 - 08/2021

GCSEs -

FathimaBalikaMahaVidyalaya
01/2019 - 12/2019
jenosan reema zeinab