Jenny Luo
London,LND
Summary
Seasoned Assistant Director knowledgeable about all areas of business operations. Offering 3 years of experience in business planning, operations and team management. Strong leadership and team-building skills.
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient, and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.
Caring Tutor passionate about helping students excel academically. Well-organized, focused and diligent about exploring concepts with diverse strategies to maximize understanding. Special skill in Science.
Overview
6
6
years of professional experience
Work History
Assistant Director
JNS Property Management
01.2023 - 07.2024
- Applied expertise in team leadership addressing productivity and performance issues, motivating staff to achieve KPIs.
- Upskilled up to 10 staff members through targeted training opportunities, enhancing team capabilities.
- Addressed up to 30 this year customer issues with compassion and professionalism, ensuring swift, successful resolution.
Personal tutor
Self Employed
09.2022 - 06.2024
- Used self produced PowerPoint to condense and provide exam focused teaching material for students.
- Taught over 10 students sitting Irish Leaving Certificate and 3 students sitting A-Levels.
- 80% of students claimed achieving at least one grade above starting grade.
Manager on Duty
Paris Lovers
06.2018 - 06.2023
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Increased revenue by upselling additional services and retail products to clients during appointments.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Restaurant Manager
Hong Hop Restaurant
10.2020 - 10.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
Bachelor of Science - Biological Sciences
Imperial College London
06.2026
Irish Leaving Cert - Sciences and Economics
Alexandra College
06.2023
Skills
- Online tutoring
- Financial Management
- Staff Management
- Business Administration
- Team Operations
- Customer Service
Languages
English
Fluent
Chinese (Mandarin)
Fluent
Timeline
Assistant Director
JNS Property Management
01.2023 - 07.2024
Personal tutor
Self Employed
09.2022 - 06.2024
Restaurant Manager
Hong Hop Restaurant
10.2020 - 10.2021
Manager on Duty
Paris Lovers
06.2018 - 06.2023
Irish Leaving Cert - Sciences and Economics
Alexandra College
Bachelor of Science - Biological Sciences
Imperial College London
Similar Profiles
Jack SponselJack Sponsel
Maintenance Technician at JNS Property ServicesMaintenance Technician at JNS Property Services
Ann HeinrichsAnn Heinrichs
Office Administrator at Horizon Management, Property ManagementOffice Administrator at Horizon Management, Property Management
Constance CampbellConstance Campbell
Regional Manager at Student Housing Property Management, Atlanta-Peak Campus ManagementRegional Manager at Student Housing Property Management, Atlanta-Peak Campus Management