Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Jenny Wightman

Ballynahinch,Newry Mourne and Down

Summary

Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business. Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations. Confident Sales Assistant providing excellent customer service thanks to exceptional people skills and dedicated work ethic. Experienced in book and toy sales, and in providing accuracy and efficiency in day-to-day store tasks. A strong team player, proficient in monitoring security and serving diverse customer needs.

Overview

2
2
years of professional experience

Work History

Receptionist

James Wightman
Ballynahinch, Newry Mourne and Down
04.2022 - 05.2023
  • Reduced waiting times through effective time and resource management.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Answered (30)+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
  • Used clinic software system to generate invoices and process client payments.

Waitress

Ballynahinch RFC
Ballynahinch, Newry Mourne and Down
09.2021 - 05.2023
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Informed kitchen staff regarding order and requirements.
  • Arranged tables and set up linens and silverware in preparation for guests.
  • Adhered to health and safety regulations by examining food quality and maintaining cleanliness.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.

Waitress

The Millbrook
Ballynahinch, Newry Mourne and Down
09.2022 - 01.2023
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Arranged tables and set up linens and silverware in preparation for guests.
  • Greeted and escorted guests to tables.

Education

GCSEs - Maths/English/Science/Art/Business Studies/Home Economics

The High School Ballynahinch
Ballynahinch
09/2018 - 05/2022

A-Levels - Art/Travel and Tourism/Business studies

Saint Colmans Ballynahinch
Ballynahinch
09/2022 -

Skills

  • Attention to detail
  • Customer and client relations
  • Record-keeping and bookkeeping
  • Clean and neat
  • Professional appearance
  • Organised and reliable
  • Telephone skills
  • High efficiency
  • Flexible
  • Strategic scheduling

Timeline

Waitress

The Millbrook
09.2022 - 01.2023

Receptionist

James Wightman
04.2022 - 05.2023

Waitress

Ballynahinch RFC
09.2021 - 05.2023

GCSEs - Maths/English/Science/Art/Business Studies/Home Economics

The High School Ballynahinch
09/2018 - 05/2022

A-Levels - Art/Travel and Tourism/Business studies

Saint Colmans Ballynahinch
09/2022 -

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Jenny Wightman