Jenny Vincent
Harrogate
Summary
Customer care professional with over 20 years of experience in customer service and administration across logistics and office environments. Strong organisational abilities and proactive problem-solving skills enhance operational efficiency and client satisfaction. Demonstrates effective communication and multitasking capabilities, thriving under pressure and fostering team development.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Transport and Route Planner
Northern Energy
08.2023 - Current
- Planning the HGV’s used for trunking LPG from the refinery to the depots considering supply contracts and product availability.
- Planned HGV deliveries to customers, considering truck maintenance schedules and drivers’ hours.
- Utilised telemetry data from customer tanks to optimise delivery planning.
- Maintained compliance with licensing regulations for HGV operations.
- Communicated with drivers and collaborated with sales team to resolve delivery issues.
- Arranged extra shifts for drivers based on operational demands.
- Use prediction tools to create orders and maintain an excellent service level.
- Manage holiday rota to ensure cover for workload.
- Ensure all trucks are presented for maintenance in line with company and
Order Management Team Leader
SharkNinja
04.2022 - 08.2023
- Lead a team of 5 within the logistics / order management sector.
- Provide daily support to the team with training & coaching.
- Facilitated team meetings to discuss project updates and address challenges.
- Identify development opportunities and implement plans of action.
- Managed and updated reports in excel to track order management metrics.
- Managed inventory control processes to ensure accurate stock levels.
- Monitored inbound containers and identified potential issues or stock shortfalls to maintain supply chain integrity.
- Conducted monthly stock reconciliation across three distribution warehouses, ensuring inventory accuracy.
- Liaise with various warehouse management teams to ensure efficiency & streamlined deliveries.
- Monitor, compile & issue sales reports.
- Effective communication between customers and internal departments.
- Support in resolving issues within a timely manner.
- Carry out fortnightly one to one's.
- Managing queries via email and telephone.
Logistics Coordinator
SharkNinja
10.2019 - 04.2022
- Coordinated delivery bookings to ensure timely and accurate fulfilment of customer orders.
- Liaise with 3PLs to ensure all deliveries are achieved within the agreed timeframe.
- Resolved supply issues and delivery problems, minimising disruptions to service.
- Track goods & retrieve PODs.
- Processing customers’ orders.
- Communicate daily via telephone and email to retail customers regarding stock availability.
- Maintained high standards of accuracy in all tasks performed.
- Process invoices for payment.
- Proactively addressed non-standard outcomes, implementing corrective actions to maintain operational efficiency.
Logistics Coordinator
Pelsis Ltd
04.2004 - 10.2019
- Coordinated export of goods to ensure timely delivery.
- Scheduled transport and monitored shipment progress.
- Preparing documentation for customs to ensure smooth delivery.
- Collaborated with external companies to meet customer needs promptly.
- Dealing face to face with drivers for collections.
- Maintaining stock accuracy.
- NES, Certificate of Origin, Commercial invoices, DGN's, EUR1's & Packing lists.
- Achieving Targets with strict deadlines.
- Completed dangerous goods training to handle hazardous materials safely.
- Certified as a first aider to provide emergency medical assistance.
- Monitoring / inputting warehouse staff hours.
- Reconciling at month end.
- Compiling data to issue company results to the management team.
Unit Controller
Time Nightclub
04.2003 - 04.2004
- Ordered cash change, handled banking transactions, and managed petty cash to ensure accurate financial management.
- Processed payroll and created staff rotas to ensure effective staff scheduling.
- Managed daily administrative tasks to optimise operational efficiency.
- Working to & achieving strict deadlines & targets.
- Managing the operation as part of a team.
- Key holder, cashing up tills, reissuing floats.
- Coordinated on-site maintenance tasks to ensure facility upkeep.
- Responded to customer telephone queries to provide assistance.
Bartender
Jimmys Nightclub
08.1998 - 04.2003
- Prepared and served cocktails at the bar
- Maintained high bar standards, ensuring quality service and product presentation.
- Assisted customers with their orders and inquiries
- Resolved customer complaints effectively, enhancing overall guest satisfaction.
- Advanced to bar supervisor, overseeing daily operations and staff management.
- Managed cash transactions accurately and efficiently
- Conducted stock rotation to ensure product freshness
- Helped conduct stock take to maintain inventory accuracy
- Delivered training sessions for new staff members
Kitchen Assistant
Selby House Residential Home
05.1993 - 08.1998
- Executed food preparation and cleaning tasks to maintain kitchen efficiency.
- Served meals and supported clients to enhance mealtime experience.
- Maintained cleanliness standards within home to ensure a hygienic environment.
Education
Level 2 NVQ -
Business and Administration
05-2026
Skills
- Route optimisation
- Logistics
- Supply Chain
- Shipping & Receiving
- Dispatch
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Customer Service
Certification
Level 2 NVQ in Business and Administration, Present
Custom Section
GCSE or equivalent
Personal Information
- Administrative Assistance
- Customer Service
- Logistic Support
- Management
Additional information
Knowledge of Sage & SAP., Key Holder., Customer Focused., Creative problem solver., Exceptional communication skills.
Timeline
Transport and Route Planner
Northern Energy
08.2023 - Current
Order Management Team Leader
SharkNinja
04.2022 - 08.2023
Logistics Coordinator
SharkNinja
10.2019 - 04.2022
Logistics Coordinator
Pelsis Ltd
04.2004 - 10.2019
Unit Controller
Time Nightclub
04.2003 - 04.2004
Bartender
Jimmys Nightclub
08.1998 - 04.2003
Kitchen Assistant
Selby House Residential Home
05.1993 - 08.1998
Level 2 NVQ -
Business and Administration