Miss JENNY ROSA Goia-Vieira
Lambeth,United Kingdom
Summary
Dedicated professional with expertise in customer service, cash handling, and merchandising. Demonstrates strong skills in stock management and upselling, supported by point of sale expertise and excellent communication abilities. Committed to enhancing customer satisfaction and driving sales growth through effective service strategies.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Sales Assistant
Zara-Inditex Group
London, City of London
2022.10 - Current
- Trained new staff to foster a supportive working environment.
- Demonstrated products effectively, enhancing sales conversions.
- Acquired knowledge of new products swiftly, offering detailed customer guidance.
- Maintained awareness of current sales promotions to assist customers in decision-making.
Host
Dishoom
London, City of London
2018.05 - 2022.02
- Streamlined restaurant operations via efficient seating arrangements.
- Ensured compliance with hygiene and safety regulations.
- Managed conflict resolution to cultivate a positive atmosphere.
- Responded promptly to online queries, strengthening guest relations.
- Delivered exceptional customer service to secure guest satisfaction.
- Maintained cleanliness of dining area, enhancing overall ambiance.
Education
Business Management(Law) With Foundation(BSU) - Business Management with law
William College
City of London, United Kingdom 2025.02 - 2028.02
GCSE - Lisbon
Secondary School
Portugal 2002.03 - 2003.10
Skills
Customer service and support
Cash handling and point of sale
Merchandising and stock management
Upselling techniques
Effective communication skills
Timeline
Business Management(Law) With Foundation(BSU) - Business Management with law
William College
2025.02 - 2028.02
Sales Assistant
Zara-Inditex Group
2022.10 - Current
Host
Dishoom
2018.05 - 2022.02
GCSE - Lisbon
Secondary School
2002.03 - 2003.10