Jenny Tsang
Eastbourne
Summary
Dedicated and compassionate Registered Nurse (RCN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult situations and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
11
11
years of professional experience
Work History
Neonatal Senior Sister
Trevor Mann Baby Unit
08.2021 - Current
- Management of a level 3 surgical neonatal unit with 27 beds.
- Skilled at working independently and collaboratively within a wide multidisciplinary team.
- Proven ability to learn quickly and adapt to new situations.
- Team leader and able to provide support and guidance to colleagues.
- Work effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organised and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
Child Death Review Keyworker
Trevor Mann Baby Unit
11.2020 - 11.2023
- Able to work independently and collaboratively in a team environment.
- The provision of support for bereaved families with empathy, understanding and compassion.
- Proven ability to learn quickly and adapt to new situations.
- The ability to share my knowledge with wider team members including colleagues and students providing support and guidance.
- Clinical audits.
- Lead perinatal mortality meetings.
Neonatal Senior Transport Nurse
Sussex Neonatal Transport Team
08.2020 - 05.2022
- Improved patient outcomes by providing specialised care during high-risk neonatal transport.
- Assisted in the development of new transport policies, ensuring compliance with national standards and best practices.
- Improved patient outcomes by providing high-quality medical care during transport.
- Enhanced team communication by conducting thorough patient handovers between facilities.
- Ensured patient safety during transport by closely monitoring vital signs and administering appropriate interventions.
- Maintained up-to-date knowledge of transport nursing practices, leading to better informed decisions during critical situations.
- Collaborated with multidisciplinary teams to establish comprehensive care plans for patients requiring interfacility transfer.
- Delivered compassionate care to patients and families throughout the transport process.
- Managed complex medical equipment specific to transport nursing, ensuring proper function during patient transfers.
- Advanced the profession of transport nursing through participation in conferences, workshops, and simulation days.
- Supported a culture of continuous improvement by participating in regular debriefings and quality improvement initiatives within the transport team.
- Promoted a safe working environment for all members of the transport team by adhering to established protocols and guidelines at all times.
- Coordinated with healthcare providers at receiving facilities to ensure seamless continuation of care upon arrival.
- Educated patients and families on their conditions, treatments, and post-transfer expectations, improving overall satisfaction with care received during transport.
Neonatal Senior Staff Nurse
University Hospitals Sussex
07.2015 - 08.2021
- Enhanced patient care by implementing evidence-based nursing practices and maintaining up-to-date knowledge on current practices.
- Reduced medication errors through thorough documentation and adherence to medication administration protocols.
- Promoted a positive work environment by collaborating with multi-disciplinary teams and participating in regular staff meetings.
- Mentored junior nurses, providing guidance on clinical skills and professional development.
- Prevented infections through diligent adherence to infection control policies, including proper hand hygiene techniques and equipment sterilization procedures.
- Facilitated patient discharges by co-ordinating with medical teams, social workers, case managers and other support staff.
- Acted as an advocate for patients and their families by ensuring that their voices were heard when making decisions about their healthcare journey.
Staff Nurse
Homerton University Hospital
03.2013 - 06.2015
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Collaborated with multi-disciplinary team members for comprehensive patient assessments and treatment plans.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Undertook professional development and became qualified in specialty for neonatal intensive care nursing.
Education
Bachelor of Science - Child Nursing
City University
London08.2012
A-Levels
Park College
EastbourneGCSE
Ratton School
Eastbourne2005
Skills
- Recordkeeping
- Cultural Awareness
- Flexible and Adaptable
- Decision-Making
- Microsoft Office
- Active Listening
- Empathic
- Organised
Accomplishments
Voted Neonatal Band 6 of the year in 2020 by my colleagues.
Achieved badge from directors for picking up a blood transfusion error before harm was done.
Timeline
Neonatal Senior Sister
Trevor Mann Baby Unit
08.2021 - Current
Child Death Review Keyworker
Trevor Mann Baby Unit
11.2020 - 11.2023
Neonatal Senior Transport Nurse
Sussex Neonatal Transport Team
08.2020 - 05.2022
Neonatal Senior Staff Nurse
University Hospitals Sussex
07.2015 - 08.2021
Staff Nurse
Homerton University Hospital
03.2013 - 06.2015
Bachelor of Science - Child Nursing
City University
A-Levels
Park College
GCSE
Ratton School
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