Jenny Thompson
Royston,Herts
Summary
A dedicated and detail-oriented Credit Controller with extensive experience managing diverse ledgers, including schools, EU, CBO, Misc, A2R, UKKeys, and Amazon. Skilled in building strong relationships with Customer Service and Sales teams to facilitate seamless credit operations. Proficient in handling credit applications across varying levels and requirements, ensuring accuracy and compliance.
Known for a proactive approach to customer engagement, responding swiftly to inquiries and resolving issues efficiently—whether at the point of invoicing or with late payments. A reliable and diligent team player, supporting month-end reporting when needed while continuously expanding expertise. Recently completed advanced training in Excel, Power BI, and Copilot, demonstrating a commitment to professional development and operational efficiency.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work history
Credit Controller
Cambridge University Press & Assessment
Cambridge, Cambridgeshire
04.2019 - Current
- Developed strong relations with clients, fostering loyalty and trust on both ends.
- Maintained professional client interactions whilst managing overdue payments.
- Established effective payment plans to facilitate timely debt recovery.
- Collaborated with internal teams to ensure smooth functioning of credit control processes.
- Conducted regular account reviews to maintain accurate records.
- Assisted in preparation of monthly reports.
- Contacted customers about overdue payments by phone, letter and email.
- Managed debtor ledger minimizing any potential errors or discrepancies.
- Chased clients to procure payments in line with agreed terms and conditions.
- Received debit and credit card payments by phone.
- Escalated serious issues and concerns immediately to supervisor.
- Developed and cultivated strong professional relationships across company departments.
- Conducted credit checks and monitored credit alerts.
- Tracked outstanding debtor balances and collected incoming cash on accounts whilst maintaining good customer relationships.
- Analysed financial statements to identify client viability and risk.
Operations Accountant
Hotel Chocolat
Royston, Hertfordshire
07.2000 - 03.2019
- Sales & COS postings.
- Balancing deferral accounts for sales and carrier costs
- Accruals/Prepayments and other month end duties
- Aiding in the preparation of BVR's, MA's balance sheet recs
- Cash & Bank - weekly reconciliations
- Purchase Ledger
- Payroll
- Intrastat
Education
AAT Qualified
Melbourn Village College
Melbourn, Cambridgeshire 09.2007 - 06.2009
Sage Accounts
Melbourn Village College
Melbourn, CambridgeshireSkills
- Debtor communication
- Efficient organisation
- Risk assessment knowledge
- Account reconciliation
- Account dispute resolution
- Cross-functional communication
- Effective time management
- SAP knowledge
- Credit limit management
- Customer credit checks
Timeline
Credit Controller
Cambridge University Press & Assessment
04.2019 - Current
AAT Qualified
Melbourn Village College
09.2007 - 06.2009
Operations Accountant
Hotel Chocolat
07.2000 - 03.2019
Sage Accounts
Melbourn Village College
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