Jenny Sugars
Summary
A passionate sales manager with proven expertise in luxury retail, fragrance, beauty and skincare. Committed and focused with 25 years experience of leadership, including multi site management across various channels and flagship locations. Accomplished in leading and mentoring high-performing teams, utilising motivational and people development skills to guide them towards achieving objectives. Demonstrates strong commercial awareness and proficiency in multi site operations, compliance and customer service excellence to achieve consistency. A positive, adaptable and driven individual, who excels in building relationships, embraces challenges and is dedicated to maintaining the highest standards.
Overview
28
28
years of professional experience
Work history
Multi Site Manager
Molton Brown
London, South & Jersey
2022.09 - 2025.10
- Successfully managed portfolios varying between 7-15 doors across Stores, Luxury Concessions and Outlet, driving sales and KPI performance to achieve business goals
- Cultivated strong relationships with host stores of concessions and shopping centre management to enhance brand status and foster collaborative partnerships
- Implemented strategic plans to drive business growth through product placement and customer service, increasing ATV, UPT, category performance and footfall
- Created an educational document to improve operational efficiency and inventory management, resulting in stores reducing shrinkage, % sku variance and improving profitability
- Worked closely with Senior Director of Retail, Retail Operations Manager and Regional Manager to improve systems and consistency across the business
- Provided support for new store openings, closures, relocations and supporting refit projects from planning stage through to execution
- Selected to represent the retail division in several business projects working with internal and external stakeholders
Flagship Store Manager
Molton Brown
Regent Street, London
2013.02 - 2022.09
- Formed and led dynamic team of 15 to drive annual turnover to its peak, demonstrating exceptional leadership
- Managed 3 high profile concessions in addition to flagship store for 5 years, ensuring operational excellence and adherence to brand standards over all locations
- Regularly led business visits and effectively presented to Kao Leadership team
- Excelled in high-pressure environments, ensuring team cohesion and operational efficiency
- Engaged in proactive networking with local BID ensuring valuable connections to drive business growth
Store Manager
Molton Brown
Covent Garden, London
2005.07 - 2013.02
- Managed and led team of 10 to achieve ranking of 2nd highest annual sales turnover
- Training store for new retail managers and provided onboarding experience for new employees across all business departments
Global training support
Molton Brown
London, USA and Australia
2005.03 - 2005.07
- Selected as brand ambassador to provide training for management and staff for new store opening in Sydney
- Travelled to New York to train management, teams and 40 host store employees to enhance brand positioning
- Worked closely with manager and host store management team to foster and maintain strong partnerships with Harrods
Business Manager
Molton Brown
Selfridges, London
2002.02 - 2005.03
- Successfully formed and led highest performing account in the UK for 3 successive years, demonstrating strong leadership with team of 13 including Senior Make-up Artist
- Cemented solid partnership between Molton Brown and Selfridges to enhance brand status and increased customer loyalty through strategic relationship management
Business Manager
Molton Brown
Debenhams, London
2001.02 - 2002.02
Business Manager
Molton Brown
Dickens & Jones, London
2000.10 - 2001.02
Sales Consultant / Make-up Artist
Molton Brown
Selfridges, London
2000.08 - 2000.10
Make-Up Artist / Proof Consultant
Olan Mills Portrait Studio
Swansea, South Wales
1998.09 - 2000.06
Sales Consultant
Jessops
Coventry
1997.07 - 1998.06
Education
Higher National Diploma, Photography -
Stoke-on-Trent College
National Diploma, Foundation Art Studies -
North Warwickshire College
3 x A-Levels, 10 x GCSEs -
Coundon Court School, Coventry
Skills
- Multi site leadership and team management
- Sales strategy development and performance analysis across multiple retail channels
- Building relationships with internal and external stakeholders
- Self-motivated and results driven
- Recruitment, onboarding, training and development
- Conflict and performance management
- Multi site operations management and compliance
- Inventory and stock control management to maximise profit margins
- Customer Service Excellence
- Relatable, confident and influential at all levels
- Problem solving and decision making
Accomplishments
- Trusted to participate in many head office projects to share opinions and represent retail
- Received multiple Business Manager and Store Manager of The Year awards
- Won several business incentives resulting in prizes, team trip to Seville and spa treatments
- Selected as Brand Ambassador to represent Molton Brown in USA and Australia
Affiliations
- Travelling; Country walks; Music; Karaoke; Comedy shows; Baking; Socialising with family and friends
Timeline
Multi Site Manager
Molton Brown
2022.09 - 2025.10
Flagship Store Manager
Molton Brown
2013.02 - 2022.09
Store Manager
Molton Brown
2005.07 - 2013.02
Global training support
Molton Brown
2005.03 - 2005.07
Business Manager
Molton Brown
2002.02 - 2005.03
Business Manager
Molton Brown
2001.02 - 2002.02
Business Manager
Molton Brown
2000.10 - 2001.02
Sales Consultant / Make-up Artist
Molton Brown
2000.08 - 2000.10
Make-Up Artist / Proof Consultant
Olan Mills Portrait Studio
1998.09 - 2000.06
Sales Consultant
Jessops
1997.07 - 1998.06
Higher National Diploma, Photography -
Stoke-on-Trent College
National Diploma, Foundation Art Studies -
North Warwickshire College
3 x A-Levels, 10 x GCSEs -
Coundon Court School, Coventry