Jenny Rich

• Booking in stock using Prosku warehouse system
• Generating picking lists for warehouse
• Scheduling and Allocating delivery slots for receiving vehicles over 3 locations.
• Preparing storage and distribution data for accounts.
• Maintaining BRCGS Food Safety certification standards.
• Responsible for Purchase Ledger using Xero Accounting system.
• Sales Ledger tasks where required.
• Responsible for all incoming emails/calls to busy accounts office.
• Using Sharepoint/Cezanne to update HR data
• Boosting customer satisfaction through timely response to queries.
• Executing administrative tasks, ensuring an organised workspace as a result.

• Delivered exceptional service by addressing customer queries efficiently.
• Raised company reputation with high-quality customer care.
• Managed challenging situations to ensure customer satisfaction.
• Resolved complaints efficiently, fostering customer loyalty.
• Promoted products effectively to increase sales.
• Kept appropriate stock levels to meet operational needs.
• Stored transaction information securely for thorough financial reference.

General office duties including customer service and Accounts administration.

• Assisted customers with product selection to ensure satisfaction.
• Increased sales through suggestive selling techniques.
• Provided excellent customer service to ensure repeat business.

Provided IT support across a range of platforms

Including accounting, manufacturing, and stock control. Operating systems support and programming where required.