Jenny Provent
Belfast
Summary
Dynamic professional specializing in Learning & Development, Mentoring, and Coaching. Proven ability to design and facilitate effective training programs, supported by strong skills in Reporting, Data Analysis, and Communication. Deep understanding of Emotional Intelligence and Adult Learning principles enhances training impact. Proficient in Microsoft Office, focused on delivering measurable learning outcomes for organizations.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work history
SR Quality Evaluator/Analyst
Concentrix
Maysfield
05.2017 - 09.2025
- Conduct audits sampling in line with client, organisational, and governmental requirements.
- Perform trend and root cause analyses to identify potential risks for clients and employees.
- Organise coaching sessions addressing audit feedback and key performance indicators.
- Support management in reviewing metrics and operational processes impacting performance scorecards.
- Deliver quality compliance performance reports to all departments.
- Liaise with operations to propose performance improvement solutions and establish follow-up actions.
- Designed tailored activities to enhance individual and group performance in engaging ways.
- Attend client conference calls, contributing to strategic presentations and ensuring alignment with business goals.
French Customer Support
Concentrix
Belfast, Northern Ireland
05.2014 - 05.2017
- French/English inbound customer support via email, phone, and chats.
- Process alignment
- KPI management (FCR-AHT-CSAT)
- Soft skills
- Personal Development:
- Quality auditing
- Advanced Personal Development in Coaching
Manager
Frydayz
Belfast, Northern Ireland
06.2011 - 04.2014
- Managing schedule, tasks allocation, orders, and cash handling
- Organising compliance training & personal developments
- Providing appraisal & performance coaching
- Building relationship with suppliers, customers, and client.
- Escalation handling
- Expense/profit reporting
Education
CIPD Level 3 - Learning & Development in the organisation
Belfast MET
01.2018 - 01.2019
Brevet de technicien supérieur (BTS) - Fashion/Apparel Design
lycée Choiseul
01.1997 - 01.1999
Baccalauréat F12 - Graphic industry & Applied Arts
Ecole Supérieure Estienne
01.1994 - 01.1997
Skills
- Learning & Development
- Mentoring - Coaching
- Designing - Facilitating
- Reporting - Data Analysis
- Communication - Work ethic
- EQ - Adult Learning
- Microsoft Office
- Amadeus
LANGUAGES
Native: French
Fluent: English
Affiliations
- Skating
- Art
References
References available upon request.
Timeline
CIPD Level 3 - Learning & Development in the organisation
Belfast MET
01.2018 - 01.2019
SR Quality Evaluator/Analyst
Concentrix
05.2017 - 09.2025
French Customer Support
Concentrix
05.2014 - 05.2017
Manager
Frydayz
06.2011 - 04.2014
Brevet de technicien supérieur (BTS) - Fashion/Apparel Design
lycée Choiseul
01.1997 - 01.1999
Baccalauréat F12 - Graphic industry & Applied Arts
Ecole Supérieure Estienne
01.1994 - 01.1997
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