Summary
Overview
Work history
Education
Skills
References
Timeline
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Jenny Miller

Bo'ness,Scotland

Summary

A friendly, outgoing individual who works well both on my own and as part of a team . I have worked in a variety of customer focused roles with over Ten years in the Leisure Industry, several years in a Large and Busy Call Centre, not to mention volunteering in a pub , as well as the Bathgate Historic Society and leading several walking groups.

Extensive experience with a variety of Client's/Customer's both Face to Face, and over the phone.

Excellent reputation for resolving problems and improving customer satisfaction , and I thrive in a busy , chaotic environment

Overview

2024
2024
years of professional experience

Work history

Food Store Assistant

Marks & Spencers
Linlithgow
  • Promoted customer loyalty scheme at checkout.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Coordinated with team members for smooth store operation.
  • Handled complaints efficiently, ensuring customer satisfaction.
  • This was fixed term contract.

Assistant administrator

West Lothian Leisure
Bathgate
08.2023 - 11.2023
  • Updated company roster to maintain accurate records.
  • Answered queries and issues and transferred calls to designated recipients to streamline communications.
  • Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.

Receptionist and Fitness Instructor

West Lothian Leisure
Livingston
08.2014 - 08.2023
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Admitted guests into buildings to control site access.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Handled office petty cash and maintained flawless records.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Created a positive environment with energetic, upbeat classes.
  • Created a safe environment for members by verifying cleanliness of equipment, common areas and service areas.
  • Encouraged consistency in workouts by creating an encouraging atmosphere where everyone felt comfortable and motivated..
  • Conducted inductions, teaching clients safe and effective exercise to prevent injuries and accidents.
  • Developed new or modified existing routines to avoid injuries.
  • Introduced new exercises to keep workouts fresh and exciting for regular attendees.
  • Maintained reception area stock of important forms and brochures.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.

Call Centre Adviser

Her Majesty's Revenue and Customs
Bathgate
10.2005 - 06.2013
  • Participated actively in training sessions to improve call handling skills.
  • Promoted new services or products as per company directives during calls.
  • Used problem-solving and communication skills to support dissatisfied customers.
  • Communicated effectively with team members for smooth operation flow in the call centre.

Classroom Assistant

Kumon Maths
Mid Calder
08.2004 - 09.2005
  • Helped student to build confidence by cultivating trusted atmosphere in group settings.
  • Delivered additional learning support opportunities to small student groups, enabling improved academic confidence.
  • Built trusting, respectful relationships with pupils through attentive listening and communication abilities.

Education

GCSEs - An array of subjects at general level 3 and 4

Lasswade High School Centre
Bonnyrigg
08.2000

Scottish Qualifications Certificate - Teaching Aquatics

West Lothian Leisure
Bathgate

Swap Access - Health and Biological Science

Cardonald College
Glasgow
07.2013

Skills

  • Good Team Player
  • Works well under pressure, in a busy environment
  • Always eager to learn more
  • Strong Customer Service/ Communication Skills
  • Proficient in POS and Till Operations, along with cash handling and cashing up skills
  • Creativity stimulation
  • Reading and writing support

References

William Russell (Duty Manager)

Company owner

Russell First Aid Training + OHSE Services

Russellfirstaid@outlook.com

07507 440317

Rab Henry (Property Consultant) 

Nielson's Solicitors + Estate Agents

mail.neilsons.co.uk

0131 316 4444

Timeline

Assistant administrator

West Lothian Leisure
08.2023 - 11.2023

Receptionist and Fitness Instructor

West Lothian Leisure
08.2014 - 08.2023

Call Centre Adviser

Her Majesty's Revenue and Customs
10.2005 - 06.2013

Classroom Assistant

Kumon Maths
08.2004 - 09.2005

Food Store Assistant

Marks & Spencers

GCSEs - An array of subjects at general level 3 and 4

Lasswade High School Centre

Scottish Qualifications Certificate - Teaching Aquatics

West Lothian Leisure

Swap Access - Health and Biological Science

Cardonald College

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