Jenny Liversidge

2011 – Present

I manage and track purchase orders, ensuring products are delivered on time and within budget whilst liaising with suppliers and coordinating logistics internationally.

I produce monthly sales reports for the Buying Director providing key insights to support business decisions.

I maintain and update company spreadsheets and range plans, prepare product specification sheets and coordinate artworks and stock labelling for distribution to suppliers. I monitor deadlines and priorities across multiple product ranges, ensuring accuraacy and attention to detail.

Quality Assurance | 2009 – 2011

Overall responsibility for managing faulty stock throughout the company, ensuring that issues were resolved efficiently. Duties included liaising with suppliers, raising debit notes, organising and maintaining documentation, writing off stock, updating spreadsheets, conducting regular quality assurance checks, and providing support to other departments as required.

Customer Service Advisor | 2008 – 2009

Working in a busy customer services department I processed customer orders, handled customer enquiries and complaints, and ensured issues were resolved efficiently and professionally. I managed customer returns, trained colleagues on returns procedures, maintained high standards of customer service, and carried out data entry and administrative tasks.

Throughout my career at Brora, I have developed strong organisational, communication, analytical, and problem-solving skills. Working across customer service, quality assurance, and merchandising has enabled me to manage multiple priorities effectively, build strong relationships with suppliers and colleagues, and contribute to the efficient operation of the business.

Working as part of a multidisciplinary team at the QE2 Hospital, providing support across both clinical and administrative areas to ensure the efficient running of clinics and patient services. Delivering high standards of patient care while maintaining accuracy and confidentiality.

Performing radiation and equipment safety checks, calibrating and carrying out routine maintenance checks on radiographic equipment to ensure optimal performance and reliability.

This role strengthened my communication, organisational, teamwork, and attention-to-detail skills while working in a fast-paced healthcare environment.

Assisting customers both face-to-face in branch and over the telephone with a wide range of banking enquiries and transactions. Key responsibilities included delivering a high standard of customer service, advising customers on banking products and services, identifying opportunities to meet their financial needs working towards and achieving individual and branch sales and performance targets. Handling large volumes of money accurately and securely, ensuring compliance with banking procedures and regulations. Taking responsibility for the operation and balancing of ATMs, safes, and cash tills.

This role developed my customer service, sales, communication as well as my ability to work accurately under pressure in a target-driven environment.