Jenny Java

* Organized and maintained physical and digital documents.

* Managed a large volume of records with strict adherence to deadlines and prioritization of tasks.

* Copied, scanned and printed files for student's needs.

* Assisted in ensuring data integrity and confidentiality of sensitive information.

* Supported the printing, scanning, filing, and photocopying of School Form 10 (SF10) requests by students.

* Encode the requests of the students, such as Certificate of Enrolment, Certificate of Transfer, and other related requests.

• Maintained accurate records of incoming and outgoing documents for efficient tracking and retrieval.
• Responded to requests for information and documents from staff and students in a timely manner.
• Sorted and stored physical and digital files for ease of use.

• Provides front-line assistance by answering inquiries, resolving functionalo issues via phone all/emails and managing customer service task.
• They ensure customer satisfaction, document interaction and often handle data entry.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Handled customer concerns and escalated major issues to supervisor.
• Maximized customer engagement and satisfaction by delivering excellent customer service.
• Achieved service time and quality targets.
• Managed complaints with calm, clear communication and problem-solving.
• Maintained clean, safe working environments to eliminate accident risks.

• Managed petty cash transactions, including disbursements and reimbursements, ensuring accurate record-keeping.
• Kept general ledger documents updated for accurate transaction records.
• Monitored accounts receivable and accounts payable to maintain optimal cash flow and reduce outstanding debts.
• Reconciled bank statements against general ledger to verify accuracy of transactions and identify discrepancies.
• Managed billing matters by verifying discrepancies and resolving client issues.
• Updated client information in database systems to ensure accuracy of contact details and account specifications.
• Processed invoices, credit notes, and payments accurately and within agreed timeframes, maintaining financial records.
• Followed standard accounting procedures for accurate records.
• Performed filing, data entry and record keeping of client files.
• Assisted accounting staff with month-end financial reports to increase organisational turnaround times on completed reports for clients.
• Assisted in month-end closing procedures, including journal entries and balance sheet account reconciliations.
• Disbursed payments from petty cash.
• Prepared invoices based on contract terms and distributed to customers.
• Received, classified and input financial data into the system.
• Processed client payments following company regulations, financial policies and procedures.

• Handled cash, credit card, and voucher payments, maintaining accurate financial records.
• Processed payments by cash, cheque, or card to complete transactions.
• Maintained clean, tidy and organized checkout areas.
• Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
• Calculated and provided accurate change to customers after transactions.
• Completed daily records updates to track sales and accurate payment totals.
• Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
• Processed transactions quickly and accurately, enhancing customer checkout experience.
• Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
• Maintained high productivity by efficiently processing cash, credit and debit payments.
• Managed queue efficiently, reducing waiting times and improving customer satisfaction.
• Prepared daily cash deposits to move funds to financial institution.
• Conducted daily cash drawer reconciliations, identifying and rectifying discrepancies promptly.
• Adapted to various payment systems and technologies, enhancing transactional flexibility.

• Greeted visitors, managed enquiries, and provided detailed information on services for enhanced guest satisfaction.
• Responded promptly to incoming phone calls and emails for prompt, professional correspondence.
• Coordinated front desk operations, including mail distribution and answering telephone calls, to maintain efficient workflow.
• Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.
• Scheduled and confirmed appointments for clients, minimizing wait times and enhancing customer experience.
• Supported staff with clerical tasks for well-maintained office administration.

• Professionally and politely greeted customers as they entered the store.
• Handled customer returns and exchanges with professionalism, maintaining customer satisfaction.
• Monitored store cleanliness and organization, ensuring a welcoming environment for customers.
• Handled customer enquiries, providing prompt responses to questions about products and services.
• Addressed and resolved customer complaints in a timely and empathetic manner.
• Assisted customers in selecting products, offering detailed advice to meet their needs.
• Managed inventory levels and restocked shelves to maintain optimal product availability.
• Supported inventory management by accurately recording incoming stock and sales.
• Kept sufficient inventory supply and stock on shelves and in storerooms.
• Utilised customer feedback to improve service delivery and address product issues.

• Built exceptional customer satisfaction by delivering friendly service.
• Achieved company targets by implementing successful sales strategies.
• Resolved customer issues and complaints with quick-thinking problem-solving.
• Established clear communication channels with clients, keeping them informed about new products and services.
• Demonstrated strong communication and time management skills to meet and exceeded sales targets.

• Managed daily office operations and administrative tasks, streamlining workflow and increasing efficiency.
• Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.
• Organized and stored hardcopy files.
• Supported staff with clerical tasks for well-maintained office administration.
• Answered telephone calls to offer information, direct callers and take messages.
• Handled photocopying documents, updating files and faxing communications for staff.