Jenny Gormley
Birmingham,West Midlands
Summary
Professional Clinical Services Manager
Skilled bar management professional able to improve team performance and grow bar sales through top management skills and business acumen. Restaurant management professional with extensive experience leading high-performing hospitality teams. Develops staff to maximise establishment potential. Motivated to enhance profits and continuously improve service delivery. Assertive professional with track record leading day-to-day operation and coordination of patient care services. Accomplished in recruiting staff members focused on service excellence and quality patient care. Possesses analytical decision-making skills to quickly assess and resolve complex problems and issues.
Decisive Clinical Services Project Manager experienced in establishing goals, policies and procedures to smoothly run clinic operations. Skilled in monitoring and controlling clinic expenditures within approved budget. Excellent interpersonal, communication and conflict resolution skills. Experience of resolving customer /patient problems. Works to increase success through effective work strategies and customer service. Focused with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.
Overview
51
51
years of professional experience
1
1
year of post-secondary education
Work history
Publican Hotel and Bar Manager
Westbourne Leisure
Birmingham, West Midlands
07.2018 - 08.2021
- Managed 32 Bedroom Hotel , Bar and Function Facilities
- Guaranteed proper cash management, sales measurement and cash-up processes for operational standard
- Led team to deliver outstanding hospitality operations.
- Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Monitored bar expenses and operations to minimise costs.
- Protected brand image by delivering exceptional bar presentation and maintenance.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Identified and addressed underperformance and non-compliance.
- Oversaw line cleaning and cellar management.
- Organised special events and functions and corporate lunches.
- Planned staffing levels based on evolving service demands.
- Offered discounts and promotions to encourage purchases.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Built loyal customer base by creating welcoming environment with top quality service.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Developed menus with strict cost controls to maximise restaurant profits.
Clinical Services Manager
Birmingham Community Health Primary Care Trust
Birmingham , West Midlands
09.1994 - 03.2015
- Managed 12 Clinical Rehabilitation Services
- Managed Clinical and Non Clinical Staff
- Lead Project Manager ensuring development of Services
- Trained new staff to maintain consistency and quality throughout clinic service provisions.
- Resolved complaints quickly, calmly and professionally for positive business and customer outcomes.
- Led multidisciplinary teams in delivering exceptional care throughout patient visits.
- Marketed clinic activity on websites and social media channels for increased patient engagement.
- Managed Contractors and ensured Clinical Service delivery in line with Commissioners Annual Contracts
- Motivated clinic teams to meet performance and productivity targets, exceeding customer expectations.
- Reviewed staff performance and implemented training to enhance strengths and reduce weaknesses.
- Updated patient records with current, accurate information for excellent care continuity.
- Coordinated staff schedules to maintain operations whilst remaining under budget.
Patient Liaison /Driver
West Midlands Ambulance Service
Birmingham , West Midlands
08.1992 - 07.1994
- Aided patients with mobility issues, providing walking, wheelchair and lifting assistance as necessary.
- Directed or escorted patients with poor mobility from Home to Hospital to prevent falls.
- Maintained regularly updated certificates and qualifications to offer best possible patient care.
- Performed pre-trip vehicle inspections, checking vehicle was properly equipped and functioning for maximal patient safety.
Publican
Ansells Brewery
Birmingham, West Midlands
11.1987 - 06.1991
- Managed staff and daily operations for pub.
- Wrote code of conduct, policies and procedures
- Advised on staff recruitment, providing induction and continuous training of all staff to improve levels of knowledge, confidence and ability.
- Checked licenses to be in line with legislation.
- Managed Budgets and Stock
- Ensured Health and Safety Compliance for Customers, Staff and Visitors
- Liaised with local parish council, police and community members on events and community safety.
- Kept constant awareness of any changes in food handling standards and other relevant legislation.
- Checked invoices against delivery notes and resolved any discrepancies with supplier before releasing for payment.
Machinist
Aston Packaging
Birmingham, West Midlands
05.1970 - 04.1987
- Utilised to produce high-quality Corrugated Packaging to tight deadlines.
- Worked quickly from heights ,width's ,lengths set to specific machine settings instructions to achieve accurate results and timely finish.
- Carried out all manufacturing safely and securely for continued compliance.
- Developed speed and confidence in through Team Working processes to continually meet production targets.
Education
Post Graduate Diploma - Managing Health and Social Care Services
05/2010 - 03/2013
Diploma of Higher Education - Project Management
Oct 2017 - Nov 2018
Skills
- Marketing and sales experience
- Safe serving knowledge
- Inventory control
- Strong communication
- Problem solving
- Cost controls
- Process improvements
- Performance evaluations
- Project scheduling
- Recruitment
- Quality Assurance
- Workflow planning
- Conflict resolution
- Project budgeting
- Decision making
- External recruitment
- Recruitment and hiring
Timeline
Publican Hotel and Bar Manager - Westbourne Leisure
07.2018 - 08.2021
De Montfort University - Diploma of Higher Education, Project Management
Oct 2017 - Nov 2018
Clinical Services Manager - Birmingham Community Health Primary Care Trust
09.1994 - 03.2015
Patient Liaison /Driver - West Midlands Ambulance Service
08.1992 - 07.1994
Publican - Ansells Brewery
11.1987 - 06.1991
Machinist - Aston Packaging
05.1970 - 04.1987
Leicester University - Post Graduate Diploma , Managing Health and Social Care Services
05/2010 - 03/2013
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