Jenny Cottington
Liverpool,Merseyside
Summary
I consider myself to be a determined, honest and reliable individual; I have excellent timekeeping, with a genuine desire to deliver high standards of customer service. I have over 15 years experience in customer service and 10 years pharmacy experience. I would be pleased to undertake any additional training that may be required and would apply myself accordingly. I mix easily with others on all levels and work well as part of a team. I take great pride in work and feel i work well under pressure and can work to deadlines when required. Most importantly i understand the significance of a professional attitude when representing an employer at all times. I am a well-qualified customer service adviser proficient in handling complex Customer issues and promoting positive experiences. Efficiency-driven and organised with team-orientated mentality and dedication to customer satisfaction and business goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
NVQ LEVEL 2 Dispenser
Rowlands Pharmacy
Liverpool
05.2011 - 11.2020
- I have worked for Rowlands Pharmacy since May 2011 til November 2020 and whilst working there I have completed my Medicine counter assistant course and NVQ Level 2 dispenser course
- I am fully competent in all areas of the pharmacy and have also worked with head office to co-ordinate I.T training for staff in all branches and look forward to furthering my training.
- I adhered to GDPR and updated and entered patient details into the system
Cashier
William Hill
Liverpool
06.2010 - 05.2011
- Working for William Hill bookmakers I was working with the public and delivering excellent customer service whilst adhering to the rules and regulations set by the gaming commission
- I was a key holder for the shop and worked with large amounts of cash.
Receptionist/Admin
B.N.E.N.C
Liverpool
11.2009 - 05.2010
- Working on reception in this neighbourhood council centre I dealt with members of the public daily both on the telephone and face to face, I logged incoming and outgoing mail, take bookings for meetings, manage the diary and prepare the rooms, Filing, photocopying, faxing, operate the switchboard, order stationary and other general admin duties.
Receptionist
Golden Rooms
Liverpool
07.2007 - 06.2009
- Working on a shift rota, my responsibility involved being the key holder of the premises, stock control, electric till and cash reconciliation and excellent customer service at all times
- I also worked closely with the beautician taking bookings and payments.
Sales Advisor
New Look
Liverpool
04.2007 - 06.2007
- My daily duties involved helping customers with their enquiries, working as part of a team, working on the changing room facilities, cashier and promoting store cards, at the same time adhering to health and safety issues at all times and delivering excellent customer care.
Customer Service Assistant
Mecca Bingo
Liverpool
05.2003 - 11.2006
- My role involved reception duties, cash handling, sales, data input, department setup, spreadsheets and dealing with customer enquiries both on the telephone and face to face and stock control
- I was flexible within this role as I worked in both the bar and restaurant when required.
Education
Some College (No Degree) - Business Studies
Shorefields Comprehensive
05.2002
Skills
- Well presented, polite, honest and friendly
- Good communication skills
- Excellent timekeeper
- Able to prioritise workload
- Adaptable, flexible and reliable
- Cash handling including large amounts of cash and banking
- Stock taking, replenishment and rotation
- Excellent customer service skills
- Front of house/ reception experience
- Good knowledge of Microsoft office and Pro-script
- Qualified pharmacy dispenser
- POS systems
- Database management
- Problem-solving
- Medical terminology
- Multi-line phone systems
- Data entry
Personal Information
Hobbies: I enjoy spending time with my family and friends and taking my daughter on outings, listening to music, reading and training in the gym.
Custom
- 2005, Mecca Bingo, Liverpool, NVQ Customer Service Certificate
- 2011, Buttercups Training, Liverpool, Medicines Counter Assistant
- 2013, Buttercups Training, Liverpool, NVQ Level 2 Pharmacy Dispenser
Certification
HF L1 Award in Contact centre Operations and L2 Certificate in Team Leading Principles
Timeline
NVQ LEVEL 2 Dispenser
Rowlands Pharmacy
05.2011 - 11.2020
Cashier
William Hill
06.2010 - 05.2011
Receptionist/Admin
B.N.E.N.C
11.2009 - 05.2010
Receptionist
Golden Rooms
07.2007 - 06.2009
Sales Advisor
New Look
04.2007 - 06.2007
Customer Service Assistant
Mecca Bingo
05.2003 - 11.2006
Some College (No Degree) - Business Studies
Shorefields Comprehensive
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