Jenny Bentley
Northampton,Northamptonshire
Summary
Self-motivated customer team member with strong communication skills, sales experience and merchandise knowledge. Positive and diligent team player. Proven success in exceeding sales target and maintaining steady customers. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work history
Baker
Tesco
Northampton, Northamptonshire
- Complied with health and safety codes.
- Packaged and labelled baked goods with accurate descriptions and ingredients.
- Prepared exceptional pastries and desserts.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Demonstrated excellent time management and organisational skills.
- Baked pretzels, bagels, baguettes and wide variety of breads.
- Cleaned and maintained kitchen equipment and oven.
Ladies supervisor
Gordon Scott Shoes Ltd
Northampton, Northamptonshire
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Updated product labelling and pricing to reflect discounts and offers.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Operated cash registers with accuracy and processed cash and card transactions.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Built lasting relationships with clients through customer service interactions.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Collaborated with sales managers to meet target quotas.
- Informed customers regarding promos and warranty services to increase sales.
- Maintained knowledge of products and features to provide recommendations to customers.
- Adhered to company procedures and guidelines to maintain compliance.
- Received and processed shipments and deliveries to maintain organised workflow.
- Assisted customers in locating specific items to boost satisfaction.
Sales assistant
O'Neils Home Lighting
Northampton, Northamptonshire
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
Customer Team Member
Co-op Food
Northampton, Northamptonshire
2021.09 - Current
- Followed shop and cash security measures to reduce losses.
- Supported smooth workflow by helping staff across multiple store areas.
- Restocked shelves, facing up products, checking dates and verifying prices.
- Adhered strictly to policies and procedures for continued company compliance.
- Assisted customers on shop floor, locating items and taking payments.
- Verified shoppers' ID when selling age-restricted products.
- Monitored product levels to maintain well-stocked, visually-appealing sales floor arrangements.
- Provided professional customer service, offering can-do attitude to all requests.
- Promoted membership scheme, increasing customer sign-up in line with personal targets.
- Advised customers on shop offers, promotions and discounts.
- Returned baskets and trollies to storefront, facilitating convenient shopping experience.
- Marked down products for discounts in line with store policies.
- Cleaned and organised checkout area to enhance shopping experience for customers.
- Resolved customer issues efficiently, seeking support from supervisor when necessary.
Preschool key worker
Daisy Chain Pre-school
Northampton, Northamptonshire
2004.09 - 2021.07
- Created and maintained welcoming, safe and tidy space to promote children's development.
- Helped children with personal hygiene needs and taught young children to independently complete care tasks.
- Transported children to and from school in line with set schedule.
- Read stories and lead activities to help children build foundational learning skills.
- Upheld reliable routines to minimise children's stress and anxiety.
- Disciplined children appropriately, upholding established rules of behaviour.
- Set up equipment and materials ahead of recreational activities.
- Supervised groups of up to [Number] children.
- Developed positive, trusting relationships with groups of young children.
- Advised parents on how to manage disruptive or unsocial behaviours at home.
- Observed children at play to monitor behaviour and social interactions, intervening in serious conflicts.
- Maintained records of children's daily activities, meals and medications administered.
- Role-modelled desired behaviours, habits and actions.
- Engaged children in stimulating learning-based activities and games.
- Organised classroom spaces to align with lessons and support children's learning.
- Prepared daily lessons to cover specific topics supporting children's educational, physical and social development.
- Applied positive reinforcement and disciplinary techniques to improve behaviour and guide social development.
Education
GCSEs -
Christleton High School
Chester /1979 - 1982.07
Skills
- Stock management
- Excellent communicator
- Exceptional customer service
- Dedicated work ethic
- [Industry] sales abilities
- Team player
- POS [System] knowledge
- Complaint resolution
- Money handling abilities
- Stocking and replenishing
Timeline
Customer Team Member
Co-op Food
2021.09 - Current
Preschool key worker
Daisy Chain Pre-school
2004.09 - 2021.07
Baker
Tesco
Ladies supervisor
Gordon Scott Shoes Ltd
Sales assistant
O'Neils Home Lighting
GCSEs -
Christleton High School
/1979 - 1982.07