Jenny Armstrong
stoke on trent,stffordshire
Summary
Currently I am studying Paramedic Science at Staffordshire University. Whilst on my course I am able to complete ambulance placement shifts, which has pushed me to become independent and learn new skills to challenge myself. I feel that through my involvement in more social environments, I have gained transferable skills which would be ideal for this job role. Based on my current experience through university and previous experience in hospitality, this has allowed me to greatly develop my confidence and communication skills when interacting with customers. I would describe myself as an outgoing person who enjoys being proactive and kept busy on their feet in fast-paced environments.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
Work history
FOH team member
Premier Inn Hotel
Carlisle, Cumbria
02.2024 - 08.2025
- Co- ordinated with kitchen & FOH staff to allow a smooth delivery of customer service
- Able to diffuse emotionally escalating situations resulting in a positive outcome & customer satisfaction.
- Educated new members of staff on procedures, till system, customer service skills & close down.
- Served a high volume of customers in pressured situations whilst working with limited resources.
- Completed closing shifts including; stock count, clean down & counting tills, in both restaurant and bar.
- Managed payments for food and beverage orders effectively
Education
GCSEs -
Trinity School
Carlisle, Cumbria 09.2017 - 06.2022
A-Levels -
Trinity Sixth Form
Carlisle 09.2022 - 06.2024
Skills
- Strong communication skills (such as responding to customer complaints)
- Work well within a team (co-ordinating with kitchen, FOH & bar staff)
- Good time management (ensuring timely delivery of food & beverages)
- Adapt to various situations (arriving to patients in various environments & emotional states)
- Apply corrections/improvements (from my paramedic mentor when completing observations & attending patients)
References
Trinity School Form Tutor- APD@trinity.cumbria.sch.uk
Duty Manager (Premier inn)- karl.cox@whitbread.com
Trinity Sixth Form Tutor- cir@trinity.cumbria.sch.uk
Timeline
FOH team member
Premier Inn Hotel
02.2024 - 08.2025
A-Levels -
Trinity Sixth Form
09.2022 - 06.2024
GCSEs -
Trinity School
09.2017 - 06.2022
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