Summary
Overview
Work history
Education
Skills
References
Timeline
Generic
JENNIFER SICAT ESGUERRA

JENNIFER SICAT ESGUERRA

Fulham Palace,London

Summary

Housekeeping leader with 18 years of experience in enhancing guest satisfaction and delivering high-quality service. Proven track record of meeting organizational objectives and implementing industry best practices. Excels in fast-paced environments, showcasing resilience and adaptability. Developed effective pre-opening teams and fostered employee growth through mentorship and training programs.

Overview

17
17
years of professional experience

Work history

Asst. Director of Housekeeping

The Peninsula London
Knightsbridge, London
2024.02 - Current

Head Housekeeper

Mandarin Oriental Hyde Park
London, London
2023.02 - 2023.12

Assistant Director of Housekeeping

Claridge's
London, London
2022.08 - 2023.02

Senior Floor Housekeeper

Claridge's Hotel Mayfair
London
2019.09 - 2022.09

Asst. Housekeeping Manager

Four Seasons Hotel, Ten Trinity Square
London
2018.10 - 2019.07

Housekeeping Coordinator

Four Seasons Hotel at Ten Trinity Square
London
2016.12 - 2018.10

Butler/Receptionist

Four Seasons Hotel & Resort
Florence, Italy
2016.05 - 2016.10

Floor Supervisor/Coordinator

Four Seasons Hotel & Resort
Florence, Italy
2011.04 - 2016.04

Morning Room Attendant

Four Seasons Hotel and Resort
Florence, Italy
2008.11 - 2011.04

Education

Bachelor of Arts - International Studies

College of the Holy Spirit
Manila, Philippines, Philippines

Skills

  • Hotel pre-opening
  • Guest Focus
  • Attention to detail
  • Problem-Solving and Complaint handling
  • Training and mentorship

References

References available upon request.

Timeline

Asst. Director of Housekeeping

The Peninsula London
2024.02 - Current

Head Housekeeper

Mandarin Oriental Hyde Park
2023.02 - 2023.12

Assistant Director of Housekeeping

Claridge's
2022.08 - 2023.02

Senior Floor Housekeeper

Claridge's Hotel Mayfair
2019.09 - 2022.09

Asst. Housekeeping Manager

Four Seasons Hotel, Ten Trinity Square
2018.10 - 2019.07

Housekeeping Coordinator

Four Seasons Hotel at Ten Trinity Square
2016.12 - 2018.10

Butler/Receptionist

Four Seasons Hotel & Resort
2016.05 - 2016.10

Floor Supervisor/Coordinator

Four Seasons Hotel & Resort
2011.04 - 2016.04

Morning Room Attendant

Four Seasons Hotel and Resort
2008.11 - 2011.04

Bachelor of Arts - International Studies

College of the Holy Spirit
JENNIFER SICAT ESGUERRA