Jennifer Owusuaa Ntsiako
Andover,Hampshire
Summary
Compassionate Care Assistant with comprehensive background with elderly residents in care home settings. Provides exceptional care demonstrating dedication to safe practices for continued patient trust. Maintains excellent levels of patient care through kindness and commitment to safe working practices and excel in assisting with daily living activities and providing emotional support. Known for improving service user's satisfaction by fostering warm, caring environment.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Healthcare assistant
Harrier Grange Care Home
Andover, Hampshire
05.2024 - 05.2025
- Delivered high-quality patient service by maintaining cleanliness at the home and in residents room.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Assisted in physical therapy sessions with patients to promote mobility improvement.
- Managed personal hygiene of bed-bound residents, maintained dignity and respect at all times.
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained confidentiality and compliance standards for optimised patient care.
- Worked closely with nurses to maintain high levels of communication.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Prepared healthy meals and delivered feeding support.
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Monitored client health conditions and reported immediate issues to Nurses in charge/manager.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
- Safely escorted patients during medical appointments and hospital visits.
- Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
- Improved service users' daily lives through compassionate conversation, empathetic care and community socialization.
- Supported clinical staff to complete health assessments such as Temperature, Pulse, Respiration, Blood pressure and Oxygen saturation monitoring.
- Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
- Built caring, supportive relationships with residents, enhancing daily life through personalised care.
- Maintained up-to-date patient records to enable care continuity between support providers.
- Supported service user engagement in socialisation activities, promoting independence and positive wellbeing.
- Safely escorted patients to and from medical appointments and hospital visits.
- Escorted residents to and from social and leisure activities for improved physical and mental wellbeing.
- Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Kept patient environments clean and neat following optimum hygiene standards.
- Observed residents condition and behaviour closely, reporting changes or concerns promptly.
- Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Provided attentive first-hand care, comfort and safety to residents.
- Provided high-quality person-centred support and received consistently positive patient feedback.
- Positioned, lifted and transported patients with limited mobility.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Monitored patients' conditions closely and escalated concerns to senior staff/ Nurses.
- Worked closely with nurses to maintain optimum levels of communication.
- Safely and securely transported patients using hoists and wheelchairs.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
- Actively developed professional healthcare competencies through regular training.
- Accompanied client to medical or dental appointments, grocery and errands.
- Participated in personal development initiatives to enhance service delivery and residents care.
- Worked professionally with caregiving teams to maintain continuity of care.
Health care assistant
Rajoma Care and Recruitment UK Ltd.
Woolwich, City of London
01.2024 - Current
- Assisted in resident care, improved comfort and well-being.
- Upheld service user's confidentiality at all times whilst performing duties as per data protection.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for enhanced quality of life while living in care homes.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Worked closely with nurses to maintain high levels of communication.
- Monitored client health conditions and reported immediate issues to Nurse-in-charges/Senior staff and/or manager.
- Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
- Helped service users improve their independence, building strength and confidence to enhance daily living.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
- Safely escorted clients during medical appointments and hospital visits.
- Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Monitored changes in physical and mental health, reporting deterioration to Nurses/senior carers for urgent attention.
- Improved service users' daily lives through compassionate conversation, empathetic care and community socialization.
- Empowered vulnerable individuals to retain maximum independence through targeted care.
- Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
- Safely and securely transported patients using hoists and wheelchairs.
- Built caring, supportive relationships with residents, enhancing daily life through personalized care.
- Maintained up-to-date resident's records to enable care continuity between support teams.
- Actively developed professional healthcare competencies through regular training.
- Supported service user engagement in socialization activities, promoting independence and positive wellbeing.
- Escorted residents to and from social and leisure activities for improved physical and mental wellbeing.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
- Kept residents environments clean and neat following optimum hygiene standards.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly to Nurses/ senior staff.
- Assisted with rehabilitative care following treatment plans established by health professionals.
Dispensary Assistant
Patrensa Health centre
Konongo, Ashanti
04.2019 - 12.2023
- Checked off dispensed prescriptions against orders to minimise discrepancies.
- Participated in training sessions regularly to stay updated on medical advancements.
- Updated prescription records for better management of patient history.
- Liaised with healthcare providers to ensure accurate prescription fulfilment.
- Improved patient care by providing accurate medication information and advice.
- Advised customers on over-the-counter medicines leading to informed choices.
- Labelled all products appropriately, ensuring correct identification of medications.
- Enhanced customer trust through discreet handling of sensitive information.
- Streamlined operations by organising pharmacy supplies efficiently.
- Sorted incoming deliveries promptly, guaranteeing uninterrupted supply of medication.
- Reduced errors in dispensary by maintaining rigorous stock control.
- Confirmed patient details before dispensing medication, eliminating prescription errors.
- Managed new stock deliveries, ensuring correct drug supplies and safe medication storage.
- Minimized patient waiting times through excellent prioritization and multitasking.
- Greeted customers and provided friendly, knowledgeable healthcare advice and service.
- Kept pharmacy counter and related areas clean, neat and organized.
- Assisted pharmacy staff in preparing medications and filling orders.
- Stored medicines in appropriate temperature-controlled conditions to maintain quality.
- Identified high-demand and out-of-stock items for replenishment.
- Assisted with dispensing duties during busy periods to aid pharmacy workflow.
- Maintained confidential patient records in line with data protection laws.
- Answered telephones and provided information about order status, shop hours and pharmacy procedures.
- Consulted senior pharmacy staff for additional advice on complex patient health queries.
- Delivered professional advice over the counter, recommending appropriate products and explaining correct application.
- Validated and prioritized prescriptions ready for dispensing.
- Assessed medication suitability through thorough medical history checks.
- Partnered with clinical teams to understand particulars of orders and accurately fill medications.
- Worked under guidance of pharmacist to prepare compounds and dispense medications.
- Dispensed medication accurately against customer prescriptions.
- Educated patients in monitoring and maintaining good health.
- Monitored and ordered pharmacy supplies to meet customer demand.
- Maintained detailed patient records with lists of medications and key personal details.
- Instructed on correct use of prescribed medications and warned of potential interactions or contraindications.
- Observed clinical guidelines to maintain operational compliance.
- Collaborated with external healthcare teams for positive patient care continuity.
- Cleaned equipment and containers between use to avoid cross-contamination.
- Kept accurate counts of medications, chemicals and supplies and updated records.
- Printed prescription labels with accurate patient, contents and dosage advice.
- Secured drugs against loss, tampering and misuse following correct protocols.
- Selected, labelled and dispensed prescriptions accurately, in line with standard operating procedures.
- Counted and labelled prescriptions with correct item and quantity.
- Coordinated with team members for smooth workflow during peak hours.
- Helped maintain clean and safe environment, upholding pharmacy standards.
- Conducted health promotions to raise public awareness of various conditions.
- Assisted pharmacists with dispensing prescriptions, ensuring swift customer service.
- Assisted in inventory management tasks, reducing instances of stock shortage.
- Provided excellent customer service resulting in repeat patronage.
- Processed incoming medication orders, checking inventories for supply requirements and reordering stock as necessary.
Education
Certificate of Higher Education - Dispensing Technology
Royal Ann College of Health
Kumasi 08.2013 - 08.2016
High school certificate examination - General Arts
Bompeh Senior High Technical School
Takoradi-Ghana 09.2009 - 05.2013
Skills
- Electronic health records capability
- Medication storage knowledge
- Medical packaging expertise
- Medication storage procedures
- Customer Service
- Patient communication
- Prescription dispensing
- Confidentiality maintenance
- Ordering and stocking medications
- Supply Management
- Medication advice and education
- Patient record keeping
- Time management mastery
- Healthcare compliance awareness
- Knowledge of medical dosages
- Safety protocol adherence
Affiliations
- Listening to music, reading, watching movies
Certification
Trainings provided by Pinnacle Training Associates Ltd., Training2care and Strategic thinking.
> Health and Safety, 2025
>Dysphagia Awareness, 2025
>Person centered care, 2025
> Challenging Behaviour Including Breakaway Techniques, 2024
> Client Moving and Handling, 2025
> Infection Control, 2025
> Mental Capacity Act and DOLs, 2025
> Pressure Ulcers, 2025
>Stress and Distress, 2025
>Food Hygiene, 2025
>First Aid, 2025
> Fire Marshall, Safety and Evacuation Training,2024
> Virtual Dementia Tour, 2024
Languages
English Language
Advanced
References
References available upon request.
Timeline
Healthcare assistant
Harrier Grange Care Home
05.2024 - 05.2025
Health care assistant
Rajoma Care and Recruitment UK Ltd.
01.2024 - Current
Dispensary Assistant
Patrensa Health centre
04.2019 - 12.2023
Certificate of Higher Education - Dispensing Technology
Royal Ann College of Health
08.2013 - 08.2016
High school certificate examination - General Arts
Bompeh Senior High Technical School
09.2009 - 05.2013
Similar Profiles
ADETAYO ADELEKEADETAYO ADELEKE
Health Care Assistant at Fenwick Healthcare (Henwick Grange Nursing Home and Droitwich Mews Care Home)Health Care Assistant at Fenwick Healthcare (Henwick Grange Nursing Home and Droitwich Mews Care Home)
Nilo TausaNilo Tausa
Kitchen Assistant at Hallmark- Bucklesham Grange Care HomeKitchen Assistant at Hallmark- Bucklesham Grange Care Home
Joana HasfordJoana Hasford
Health care assistant at Timken Grange Care HomeHealth care assistant at Timken Grange Care Home
Sam KnightSam Knight
Strategic Community Safety Partnership Manager at Swindon Borough CouncilStrategic Community Safety Partnership Manager at Swindon Borough Council
Lauren WelchLauren Welch
Cleaner at Moores Cleaning ServicesCleaner at Moores Cleaning Services