Jennifer Lynn Morris

• As an entrepreneur and business owner, my normal day-to-day operational functions as a travel consultant have expanded to include recruitment, team management, content creation, social media management, marketing, administration and financial reporting
• A large part of my day consists of communicating with clients and liaising with various role players in the course of planning and delivering travel management services
• Travel management incorporates all aspects of travel, including flight bookings, car hire, transfers, train and bus travel, accommodation bookings, excursions, attractions, special events, sports tickets, conferencing planning and management, visa advice and acquisition and travel insurance
• Reason for leaving: Seeking to end my travel career and explore new opportunities in the UK.

As a Travel Counsellor, I operated a concierge travel business offering comprehensive travel management solutions to corporate and leisure clients. I did this with the support of Travel Counsellors and with access to their branding, marketing and state-of-the-art technology. I was responsible for all aspects of running my travel business, including all marketing, administration, financial reporting, goal setting and controls.

I was awarded Gold Status as a Travel Counsellor within my first year (April 2012 – March 2013)- a South African record. I retained my Gold Status in November 2013, and again in April 2014.

Reason for leaving: End of contract, and time to start my own company

• I returned to Flight Centre after a 7 month hiatus, and continued as a senior travel consultant
• My primary function was the quoting, booking and management of international and domestic travel itineraries, including all airfares, car hire, accommodation, transfers, excursions, attractions, travel insurance and visas
• My role as Assistant Manager was in support of the Team Leader at Ilanga Mall, and included staff training and discipline, system implementation, marketing, administration, financial reporting and the overall running of the branch
• I took over as Team Leader for 4 months while the branch manager was on maternity leave
• Reason for leaving: The opportunity to become a Travel Counsellors franchisee

Stone Circle Bistro - General overseeing of all restaurant management responsibilities, including stock control, cash flow management, staff training, the implementation of new menus, general maintenance of the buildings and general garden areas, sourcing suppliers, event coordination and marketing.

Makomati Foundation – Running the reservations desk for the booking of tours to the ancient Stone Circles in the Waterval Boven area, as well as Adam’s Calendar on behalf of the Makomati Foundation. This also included the implementation of booking systems, event planning and management, distribution of information and marketing material.

Reason for leaving: To return to travel management, which I preferred.

• As a consultant my chief responsibility was the promotion, sale and booking for travel arrangements for retail and corporate clients using Flight Centre operating systems
• This included liaising with tour operators and other industry representatives, understanding Galileo code and reservation systems and all aspects of invoicing, database management, cash flow management and customer service
• As a, Manager, my role was expanded by responsibility for team recruitment, training, coaching, discipline, system implementation, client complaint handling, a tremendous amount of office administration and marketing of the business within our area
• My main role in both positions, however, was to ensure that my client's travel needs were met in accordance with the very high customer service expectations espoused in the Flight Centre philosophies
• Reason for leaving: A lifestyle change, and a desire to move out of the city with my partner and child.

• New Approach offered companies an alternative to on-site secretarial, accounting and human resource management
• As a freelance administrator, I worked on a number of accounts in various roles on a contractual basis
• During my happy tenure there I worked on a range of assignments including database constructions, spreadsheet design, diary management, tender production and distribution, document management, research and general administration, and basic accounting services on various other smaller accounts
• We also offered ‘virtual PA' services to busy corporate clients and branched into Human Resources and secretarial recruitment just before I left
• Reason for leaving: Closure of business by owners.