JENNIFER YEATES
Summary
Experienced and dedicated professional with a focus on providing high-level administrative support, with over 4 years of experience in supporting executives and enhancing office efficiency. Proficient at event coordination, diary management, and maintaining strong relationships through exceptional communication and interpersonal skills. Recognised for creativity, attention to detail, and versatility, with a proven ability to adapt to dynamic environments while delivering outstanding organisational and presentation standards. Committed to enhancing client experiences through innovative solutions and meticulous planning. Successful at managing multiple priorities with a positive, flexible and proactive approach and a willingness to take on greater responsibilities to meet team goals.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Personal Assistant/Events Coordinator
Yondr Group
01.2021 - 03.2025
- Provided personal assistance to VP of Global Client Solutions whilst travelling overseas on business trips.
- Organised meetings, strong diary management and coordination across global time zones.
- Liaised with clients and stakeholders for effective relationship management.
- Streamlined administrative processes to improve office efficiency.
- Maintained confidentiality of documents, ensured secure handling of sensitive information.
- Scheduled appointments and conference calls coordinated seamlessly across different time zones.
- Facilitated training sessions for new hires, enhanced onboarding experience.
- Ensured smooth business travel arrangements for senior management - managing travel documentation/visas
- Coordinated event logistics for large scale industry events including Capacity Europe, Capacity Asia, Datacloud Monaco, and PTC.
- Maintained comprehensive spreadsheets for metrics tracking and reporting purposes.
- Built strong relationships with key stakeholders through efficient communication skills.
- Collaborated closely with the marketing team to devise effective promotional materials for upcoming events.
- Liaised with venues, caterers, and entertainment providers to synchronise event schedules with availability.
- Raised purchase orders and ensured the timely processing of invoices.
Men's Personal Shopper/FOH Host
Selfridges & Co
01.2019 - 01.2021
- Assisting high profile clientele with their shopping requirements - staple wardrobes/gift hampers/celebrations/events
- Maintaining high calibre of personal flair and style, and creating a seamless shopping experience for all clients
- Demonstrating strong communication skills, flexibility, brand knowledge and passion for luxury products and service
- Strengthened relationships with retailers for better product access.
- Worked closely with tailors and seamstresses to ensure ideal garment alterations for clients.
- Identified latest fashion trends for updated client wardrobes.
- Engaged clients to enhance in-store experience and provide outstanding customer service.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Managing CRM system and client requests
- Coordinated private event set-up, delivering successful hosting experiences.
Captain’s Secretary (EA)
Cunard Line, Carnival
01.2017 - 01.2019
- Supported five different Captains on board Cunard Queen Ships (Queen Elizabeth, Queen Mary, and Queen Victoria).
- Assisted the Captain, Deputy Captain, and Deck/Bridge teams in their daily operations.
- Managed the Captain's diary, coordinating events, meetings, cocktail parties, and hosted dinners.
- Crafted speeches for the Captain to deliver to guests during Gala Evenings.
- Exercised time management and prioritisation skills to meet deadlines effectively.
- Coordinated weddings, Renewal of Vows, and Scattering of Ashes ceremonies on board.
- Utilised safety-related databases to allocate crew to their emergency duty cards and implemented the TAA (Time and Attendance) systems for recording work and rest hours.
- Oversaw the processing of crew accompanied travel applications.
- Executed bridge secretary duties during emergencies on board.
- Remained approachable and visible to guests and crew, fostering excellent working relationships with colleagues and management.
- Fostered a welcoming environment for visitors which improved public relations image of the company.
- Scheduled appointments for executive management team.
- Mitigated risk by identifying potential issues whilst preparing reports and documents.
- Documented daily work performed, reporting on incidents and accomplishments to inform management.
Education
BA Joint Hons - Musical Theatre Performance and Technical Theatre
Cumbria Institute for the Arts
01.2009 - 01.2012
Distinction in National Diploma Level 3 - Performing Arts
Milton Keynes College
01.2007 - 01.2009
Skills
- Concierge and luxury brand knowledge
- Microsoft Office Suite
- Problem solving
- Collaborative team player
- Building and maintaining strong relationships
- Adaptable & Flexible
- Organisation & Presentation
- Exceptional communication and interpersonal skills
- Excellent creativity and eye for detail
- Versatile
- Diary management
- Event coordination and planning
- Client relationship building
Websites
Experienced in a variety of industries
- Luxury Brands
- Entertainment and Theatre
- Lifestyle and Travel
- Corporate-Data Centre & Technical Real Estate
Affiliations
- Travel
- Singing and Theatre
- Fitness
- Skincare
References
References available upon request.
Timeline
Personal Assistant/Events Coordinator
Yondr Group
01.2021 - 03.2025
Men's Personal Shopper/FOH Host
Selfridges & Co
01.2019 - 01.2021
Captain’s Secretary (EA)
Cunard Line, Carnival
01.2017 - 01.2019
BA Joint Hons - Musical Theatre Performance and Technical Theatre
Cumbria Institute for the Arts
01.2009 - 01.2012
Distinction in National Diploma Level 3 - Performing Arts
Milton Keynes College
01.2007 - 01.2009
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