Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Williams

Global Service Line Lead

Summary

With a robust background at ABB Limited, I excel in process improvement and leadership, driving efficiency and team development. My achievements include leading projects and enhancing data governance, showcasing my analytical and stakeholder management skills. I thrive on delivering complex projects and fostering strong relationships, ensuring compliance and operational excellence.

Overview

25
25
years of professional experience

Work History

Global Service Line Lead

ABB Limited
06.2019 - Current

A role that I have evolved from an individual contributor to leading a team of 4 Process Leads. Focused on continuous improvement of the processes within Employee Lifecycle, with an emphasis on improving data quality to meet business needs.

Key achievements include:

Partnering with Business to address data challenges, achieving substantial improvements.

Establishing a Key Account Manager approach.

Conceptualized and rolled out a Workflow Tool for managing Master Data Errors.

Process standardization for data flow elements within new hire and role change processes.

Development of global checklists for ELC and Global OM teams.

Key contributor to HR Transformation Project design for Core HCM.

Blueprint designs for end-to-end Employee Lifecycle processes, including Internal Control considerations.

Developed in-depth knowledge of country-specific requirements through deviation reviews.

Key contributor in requirements gathering and design for M&A Playbook.

Collaborated with Service Line Leads to establish a cross-service line governance model.

Co-designed and rolled out leadership modules to the leadership community across HR Operational Services

Collaborated closely with the Master Data team to define roles between Service Line and Master Data.

HR Manager

ABB Limited
01.2016 - 05.2019

Led UK and IE HR Centre Services team through transformation to GBS HR.

Managed relationships with key stakeholders.

Facilitated process improvements to achieve KPIs.

Led front office to maturity in service provision.

Internal Control Owner for ELC related controls.

Managed AskHR (ServiceNow) and Masterdata responsibilities.

Led ELC on M&A projects and EPIS UK integration.

GDPR HR Champion for UK and IE.

HR Advisor (Maternity Cover)

ABB Limited
01.2015 - 12.2015

Supported business through restructuring.

Managed disciplinary, absence, and performance cases.

Represented ABB at recruitment events.

Facilitated Calibration sessions for PDA process.

Led communications for PDA process changes.

Assessed trainees in Behavioural Interview Training.

HR Administrator

ABB Limited
09.2008 - 12.2014

HR Administration for all aspects, from hire to retire.

Developed local SAP system knowledge.

Supported HR Group Tools implementation.

Managed HRGT projects and process improvements.

Trained new team members.

Facilitated HR NPS processes for the UK and IE.

HR Administrator

Identity and Passport Service
11.2006 - 09.2008

Managed Pay and Conditions queries.

Administered HR system.

Led Pay and Conditions team.

Various Roles

Argos Limited
08.1999 - 08.2006

Held multiple roles, from Customer Advisor to Sales Support Manager.

Managed staff planning, recruitment, training, and payroll.

Retail role with a heavy focus on customer experience.

Education

Postgraduate Certificate - Human Resources Management

Salford Business School
UK
04.2001 -

Bachelor of Arts - Human Resource Management And Leisure Studies

Manchester Metropolitan University
UK
04.2001 -

Skills

Process Improvement : Strong skills in identifying and implementing process enhancements to drive efficiency and service excellence

HR Management: Expertise in managing HR functions, including employee lifecycle, compensation & benefits, and people analytics

Project Management: Proven ability to lead and deliver complex projects

Compliance and Governance: Knowledgeable in designing and implementing internal controls, and ensuring compliance with GDPR and other regulations

Analytical Skills: Ability to analyze data and metrics to drive decision-making and improve HR processes

Communication: Strong communication skills, including leading workshops, delivering training, and managing change communications

Systems and Tools: Skilled in using HR systems such as SAP, Workday, and ServiceNow, and managing system changes and implementations

Stakeholder Management: Effective in building and maintaining relationships with key stakeholders, including HRBPs, CoEs, and HR business operations managers

Leadership: Experience in managing and developing teams, including leadership training programs and team performance management

Timeline

Global Service Line Lead

ABB Limited
06.2019 - Current

HR Manager

ABB Limited
01.2016 - 05.2019

HR Advisor (Maternity Cover)

ABB Limited
01.2015 - 12.2015

HR Administrator

ABB Limited
09.2008 - 12.2014

HR Administrator

Identity and Passport Service
11.2006 - 09.2008

Postgraduate Certificate - Human Resources Management

Salford Business School
04.2001 -

Bachelor of Arts - Human Resource Management And Leisure Studies

Manchester Metropolitan University
04.2001 -

Various Roles

Argos Limited
08.1999 - 08.2006
Jennifer WilliamsGlobal Service Line Lead