With a robust background at ABB Limited, I excel in process improvement and leadership, driving efficiency and team development. My achievements include leading projects and enhancing data governance, showcasing my analytical and stakeholder management skills. I thrive on delivering complex projects and fostering strong relationships, ensuring compliance and operational excellence.
A role that I have evolved from an individual contributor to leading a team of 4 Process Leads. Focused on continuous improvement of the processes within Employee Lifecycle, with an emphasis on improving data quality to meet business needs.
Key achievements include:
Partnering with Business to address data challenges, achieving substantial improvements.
Establishing a Key Account Manager approach.
Conceptualized and rolled out a Workflow Tool for managing Master Data Errors.
Process standardization for data flow elements within new hire and role change processes.
Development of global checklists for ELC and Global OM teams.
Key contributor to HR Transformation Project design for Core HCM.
Blueprint designs for end-to-end Employee Lifecycle processes, including Internal Control considerations.
Developed in-depth knowledge of country-specific requirements through deviation reviews.
Key contributor in requirements gathering and design for M&A Playbook.
Collaborated with Service Line Leads to establish a cross-service line governance model.
Co-designed and rolled out leadership modules to the leadership community across HR Operational Services
Collaborated closely with the Master Data team to define roles between Service Line and Master Data.
Led UK and IE HR Centre Services team through transformation to GBS HR.
Managed relationships with key stakeholders.
Facilitated process improvements to achieve KPIs.
Led front office to maturity in service provision.
Internal Control Owner for ELC related controls.
Managed AskHR (ServiceNow) and Masterdata responsibilities.
Led ELC on M&A projects and EPIS UK integration.
GDPR HR Champion for UK and IE.
Supported business through restructuring.
Managed disciplinary, absence, and performance cases.
Represented ABB at recruitment events.
Facilitated Calibration sessions for PDA process.
Led communications for PDA process changes.
Assessed trainees in Behavioural Interview Training.
HR Administration for all aspects, from hire to retire.
Developed local SAP system knowledge.
Supported HR Group Tools implementation.
Managed HRGT projects and process improvements.
Trained new team members.
Facilitated HR NPS processes for the UK and IE.
Managed Pay and Conditions queries.
Administered HR system.
Led Pay and Conditions team.
Held multiple roles, from Customer Advisor to Sales Support Manager.
Managed staff planning, recruitment, training, and payroll.
Retail role with a heavy focus on customer experience.
Process Improvement : Strong skills in identifying and implementing process enhancements to drive efficiency and service excellence
HR Management: Expertise in managing HR functions, including employee lifecycle, compensation & benefits, and people analytics
Project Management: Proven ability to lead and deliver complex projects
Compliance and Governance: Knowledgeable in designing and implementing internal controls, and ensuring compliance with GDPR and other regulations
Analytical Skills: Ability to analyze data and metrics to drive decision-making and improve HR processes
Communication: Strong communication skills, including leading workshops, delivering training, and managing change communications
Systems and Tools: Skilled in using HR systems such as SAP, Workday, and ServiceNow, and managing system changes and implementations
Stakeholder Management: Effective in building and maintaining relationships with key stakeholders, including HRBPs, CoEs, and HR business operations managers
Leadership: Experience in managing and developing teams, including leadership training programs and team performance management