Jennifer Webb
Colliers Wood,United Kingdom
Summary
Highly skilled professional with extensive expertise in client management, database management, and invoice processing. Demonstrates excellent interpersonal and communication skills, coupled with a pleasant demeanour and the ability to work well under pressure and ability to manage timelines. Proficient in Word, Sage 50, NAV, and Dynamics 365 Business Central. Adept at troubleshooting, problem solving, and providing exceptional customer service. Posses unique acumen in coordinating, problem-solving and multitasking skills, ensuring smooth project execution and timely completion.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
Work History
Senior Project Coordinator
Fagerhult Lighting Company Ltd
London, City of London
05.2019 - 03.2025
- Duties including working on large commercial lighting projects, working with the client and site manager, placing orders with the suppliers and following detailed delivery schedules.
- Dealing with all calls and emails from the suppliers, site and contractors answering all their call and emails in a timely fashion giving them the answers they required.
- Arranging the carriers adhering to any site restrictions
- Making sure that the client's deadline specifications are met
- Also deal directly with site contractors for breakages, shortages and late deliveries.
- Streamlined project delivery by implementing efficient coordination techniques and using delivery schedules,
- Made sure that all health and safety measures and compliance for the site where adhered to, so that deliveries could be done and completed smoothly.
Customer Services Coordinator
William Yeoward Furniture
London
11.2016 - 01.2018
- Company Overview: London
- Duties included answering the phone, helping clients with online orders, processing orders for the sales team, arranging credit for returned online order, invoicing and shipping orders and arranging deliveries with clients and carriers for their orders
- Arranging for cutting and samples to be sent out of fabrics and also wood samples for the furniture
- Developed constructive relationships with clients through clear and empathetic communication.
- Taking orders over the phone to be placed for delivery to the client dealing with queries, returns and complaints, always displayed patience in difficult situations, ensuring customer satisfaction remained paramount.
Administrator/Customer Services
Beaumont & Fletcher Limited
London
01.1999 - 11.2016
- Company Overview: London
- Dealing from start to finish ordering handmade bespoke furniture, liaising with clients and designers by phone or e-mail, placing bespoke orders for furniture, lighting and mirrors with accurate attention to detail
- Working directly with the Workshop and the Designers to meet client deadlines, sourcing fabric samples, wood finish samples, castors and nailing, before finally preparing invoices and balances as well as arranging shippers and carriers to deliver client the finished item
- Excellent communication skills written and verbal
- Ordering and distributing office supplies while adhering to a fixed office budget
- Managed office supplies, vendors, organisation and upkeep
- Answered and managed incoming and outgoing calls while recording accurate messages
- London
Education
CSEs - English, Maths, History, Science
Mayfield All Girls Secondary School
London, United Kingdom 09.1977 - 06.1983
Skills
- Excellent interpersonal/communication skills
- Client management
- Problem solving
- Professional phone etiquette
- Database management
- Articulate
- Customer service
- Planning
- Coordination
- Works well under pressure
- Pleasant demeanour
- Word
- Sage 50
- NAV
- Invoice processing
- Dynamics 365 Business Central
Custom
- Volunteering
- Reading
- Cinema
- Cooking
- Travel
Timeline
Senior Project Coordinator
Fagerhult Lighting Company Ltd
05.2019 - 03.2025
Customer Services Coordinator
William Yeoward Furniture
11.2016 - 01.2018
Administrator/Customer Services
Beaumont & Fletcher Limited
01.1999 - 11.2016
CSEs - English, Maths, History, Science
Mayfield All Girls Secondary School
09.1977 - 06.1983
Similar Profiles
KAY SU PAN WAIKAY SU PAN WAI
QUOTATION CLERK at ELITE LIGHTING COMPANYQUOTATION CLERK at ELITE LIGHTING COMPANY
IYAD IBRAHIMIYAD IBRAHIM
Project Manager at Barbizon Lighting CompanyProject Manager at Barbizon Lighting Company
Nayeli RamirezNayeli Ramirez
Assembly Line Production Worker at La Lighting Manufacturing CompanyAssembly Line Production Worker at La Lighting Manufacturing Company
Melissa Adams-MansanoMelissa Adams-Mansano
Sous chef at Home Community CafeSous chef at Home Community Cafe
Kim Aira Delos SantosKim Aira Delos Santos
Associate Valuer at ChestertonsAssociate Valuer at Chestertons