Jennifer Versoza
Leeds,West Yorkshire
Summary
Compassionate Support Worker with extensive experience in delivering care to individuals with diverse needs. Expertise in developing personalized care plans, managing crises, and advocating for clients' rights. Collaborates effectively with multidisciplinary teams to ensure holistic care while promoting client independence and well-being.
Overview
9
9
years of professional experience
Work History
Enabler support worker
UBU
Leeds, West Yorkshire
02.2023 - Current
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
- Offered emotional support and companionship, reducing feelings of isolation among clients.
- Attended training sessions to improve skills and knowledge, ensuring up-to-date care practices.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
- Built trusting relationships with service users and advocated for their needs to enhance care.
- Supported clients in managing their finances and budgeting, increasing their financial independence and security.
- Arranged transport for clients to attend medical appointments, social events, and other activities, enhancing their community participation.
- Generated detailed reports to document clients' progress.
- Coordinated with social services and agencies to secure additional support for clients, contributing to holistic care.
- Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
- Developed workshops to build life skills and decrease crime in communities.
Butchery Store Salesperson
Chandarius Meatshop
Baguio , Benguet
06.2021 - 01.2023
- Processed customer transactions at checkout, accurately handling cash and card payments.
- Processed customer returns, refunds, and exchanges at customer service desk, ensuring customer satisfaction.
- Assisted customers in locating products throughout the store, enhancing shopping experience.
- Assisted customers by answering queries, showing them to stock location and managing complaints.
- Trained new staff on checkout procedures and customer service best practices.
- Maintained neat, clean, and organised shelves through effective visual merchandising.
- Replenished items and organised displays to keep stock looking professional.
- Conducted stock rotations when replenishing shelves by putting goods with the earliest sell-by dates to the front to ensure minimum waste.
- Coordinated unloading and stacking of store items onto shelves, freezers, and fridges to enhance product availability.
- Processed and loaded deliveries and backstock onto store shelves.
- Maintained cleanliness and organisation in aisles and promotional areas, upholding store standards.
- Packaged customer purchases, doubling up bags for heavy items.
- Adhered to health and safety guidelines, reporting any concerns and incidents to duty manager for further action.
- Assisted delivery drivers unload stock into warehouses.
Private Care Assistant
Bernadette Soliba
Baguio , Benguet
06.2020 - 06.2021
- Helped clients with daily care duties such as bathing, dressing and toileting.
- Maintained confidentiality and privacy, respecting clients' rights and personal preferences.
- Kept spaces clean and organised, handling linens, clothes washing and basic housekeeping.
- Assisted clients with daily personal hygiene, including bathing, dressing, and grooming, to promote dignity and independence.
- Supported client mental health with reading, games and activities.
- Acted quickly and appropriately during emergencies, following various protocols depending on the situation.
- Organised schedules of medications, meals, medical appointments.
- Supported high-care clients during mealtimes by offering feeding assistance.
- Administered medications to clients unable to self-administer.
- Monitored clients' physical and mental health, promptly reporting any concerns to relevant healthcare providers.
- Completed activities of daily living for clients unable to manage personal hygiene.
- Accompanied clients to appointments, social events, and outings, offering support and assistance.
- Administered medication as prescribed by healthcare professionals, monitoring for adverse reactions and maintaining meticulous records.
- Proactively attended to every need required from clients, no matter how big or small.
- Conducted regular household tasks such as cleaning, laundry, and shopping, ensuring a comfortable living environment.
- Participated in training sessions and workshops to stay informed about current practices in personal care.
- Encouraged clients' independence through skill-building activities and positive reinforcement.
- Helped customers with shopping duties, buying items as instructed by clients, care plans, families and doctors.
- Implemented care plans developed by healthcare professionals, adapting to changing needs and conditions.
- Trained and mentored new, junior and relief carers to maintain continuity of care.
Private Caregiver
Eric Cid
Baguio , Benguet
05.2017 - 11.2019
- Assisted patients with feeding, drinking, and administering medication.
- Administered medication as prescribed by healthcare professionals, monitoring for adverse reactions and maintaining meticulous records.
- Facilitated personal hygiene routines, including bathing, dressing, and grooming, to promote dignity and independence.
- Managed household tasks, including cleaning, laundry, and shopping, to ensure a safe and comfortable living environment.
- Prioritised safety by adhering to health and safety guidelines, minimising risks in the home environment.
- Managed challenging behaviour with patience and understanding, fostering a calm and safe atmosphere for clients.
- Assisted clients with daily personal hygiene, including bathing, dressing, and grooming, to promote dignity and independence.
- Provided companionship through engaging conversations, recreational activities, and social outings, enriching clients' lives.
- Maintained confidentiality and privacy, respecting clients' rights and personal preferences.
- Supported client mental health with reading, games and activities.
- Prepared nutritious meals tailored to dietary requirements, enhancing clients' health and well-being.
- Implemented care plans developed by healthcare professionals, adapting to changing needs and conditions.
- Performed household tasks, including cleaning, laundry, and shopping, to maintain a safe and comfortable living environment for clients.
- Offered emotional support and guidance to clients and their families, navigating challenges associated with aging and illness.
Education
NVQ Level 1 - Caregiving
Dagupan City Colleges
Dagupan2017
Skills
- Client relationship management
- Medication administration
- Record-keeping
- Adaptive problem solving
- Personal care
- Health and safety compliance
- Time management
- Training and mentoring
- Care plan implementation
- reliable and trustworthy
Timeline
Enabler support worker
UBU
02.2023 - Current
Butchery Store Salesperson
Chandarius Meatshop
06.2021 - 01.2023
Private Care Assistant
Bernadette Soliba
06.2020 - 06.2021
Private Caregiver
Eric Cid
05.2017 - 11.2019
NVQ Level 1 - Caregiving
Dagupan City Colleges