Jennifer Tie Tie
bromley,England
Summary
A natural people-person who thrives on meaningful conversations and building rapport, I bring warmth, confidence, and connection to every customer interaction. With a strong passion for delivering exceptional service, I’ve developed expertise in luxury sales, conflict resolution, and client-focused communication. Proficient in CRM systems and data-driven tools, I combine active listening with analytical thinking to drive results. Adept at upselling, cross-selling, and promoting high-end products, I maintain exceptional time management, precision, and attention to detail. KPI-driven yet empathetic, I bring resilience and professionalism to fast-paced team environments. Long-term, I aim to leverage my tech knowledge and adaptability to innovate within the customer experience and sales landscape.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Luxury sales consultant
Harrods
Knightsbridge, City of Westminster
06.2023 - 03.2025
- Delivered outstanding service to high-end clientele in a luxury retail environment, ensuring a personalised and professional experience.
- Represented luxury brands such as Dior, demonstrating exceptional communication and product knowledge.
- Achieved and exceeded sales targets, promoting new product launches and in-store events.
- Advised customers confidently using in-depth knowledge of designer and cosmetic brands.
- Addressed customer queries and complaints effectively, ensuring a high level of customer satisfaction.
- Collaborated with team members to uphold Harrods' premium service and presentation standards.
- Processed returns and exchanges swiftly, maintaining customer satisfaction.
- Followed company policies strictly, upheld store's standard operation procedures.
Customer Service Advisor
O2
05.2022 - 01.2024
- Managed a high volume of inbound queries, providing expert advice on O2 products, services, and billing.
- Resolved technical and service-related issues, delivering a seamless and high-quality customer experience.
- Utilised internal systems to update accounts, process transactions, and log case details accurately.
- Maintained a calm, professional manner in a fast-paced, target-driven environment, consistently achieving KPIs.
- Advised customers facing financial difficulties on payment holidays and tailored plans, collecting supporting documentation.
- Handled complaints with care, leading to improved client relationships and positive resolutions.
- Stayed informed on the latest mobile tech trends to enhance product knowledge and sales techniques.
- Resolved complex customer concerns using critical thinking and a customer-first mindset.
Customer Service Advisor
Sitel UK
03.2021 - 03.2022
- Conducting members of the public and interviewing confirmed cases of COVID-19 to identify who they have been in contact with whilst potentially infectious and to provide advice about support if required, further reassuring members of the public during these uncertain times.
- Schedule patient appointments and sent reminders to maintain active schedule/isolation.
- Kept abreast with latest government guidelines to inform citizens/patients.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Logged all patient and contact interactions accurately using internal CRM and NHS systems, ensuring data integrity and compliance with confidentiality standards.
Sales Recruitment Consultant
Nursdoc
07.2019 - 07.2021
- Achieved weekly KPIs consistently through effective time management and a results-driven approach.
- Supported end-to-end recruitment processes, from sourcing and screening to onboarding and post-placement care.
- Coordinated interview schedules and maintained seamless communication between candidates and clients.
- Tailored candidate CVs to align with specific job requirements before submission to clients.
- Maintained and updated applicant tracking systems (ATS), ensuring accurate candidate records and status tracking.
- Handled high-volume recruitment campaigns during peak periods without compromising quality of hire.
- Acted as a primary point of contact for both clients and candidates, delivering exceptional service and managing expectations.
- Wrote job adverts tailored to client specifications, resulting in increased application quality and engagement.
- Provided regular follow-up with placed candidates to support successful transitions into new roles.
Education
A-Levels - Health and social Care
Haberdashers Knights Acadamy
Bromley 06.2017 - 06.2019
GCSEs -
Haberdashers' Aske's Knights Academy
Bromley, Kent 09.2012 - 06.2017
Skills
- Advanced customer service & conflict resolution
- Strong communication & active listening
- Upselling, cross-selling & product promotion
- Time management, multitasking & attention to detail
- CRM & technical system proficiency
- Problem-solving & resourcefulness
- KPI-driven & results-focused
- Adaptable, resilient & empathetic
- Team collaboration & professionalism
- Technology integration in sales
- Analytical thinking
- Luxury market trends understanding
- Software utilisation
- Computer programming languages
Reference
- Nursdoc – High St, Purley, CR8 2AF, Manager, 0330 555 500
- Sitel – Sitel House, Timothy's Bridge Rd, Stratford-upon-Avon, CV37 9HY, sitel@giantgroup.com
- Harrods – , 87–135 Brompton Road, Knightsbridge, London, SW1X 7XL, Nadia Abdi, Manager, 07301509685
- O2 – Tottenham Court Road, Zainab, Manager, 07301 509685
Languages
Czech
Elementary
Timeline
Luxury sales consultant
Harrods
06.2023 - 03.2025
Customer Service Advisor
O2
05.2022 - 01.2024
Customer Service Advisor
Sitel UK
03.2021 - 03.2022
Sales Recruitment Consultant
Nursdoc
07.2019 - 07.2021
A-Levels - Health and social Care
Haberdashers Knights Acadamy
06.2017 - 06.2019
GCSEs -
Haberdashers' Aske's Knights Academy
09.2012 - 06.2017
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