Jennifer Swift

• Develop clear, accurate clinical guidance and training materials to support operational excellence across Health Advisory Assessment Service.
• Collaborate with clinical and operational stakeholders to ensure content relevance and compliance.
• Manage multiple projects while maintaining high attention to detail and meeting deadlines.
• Maintain up to date knowledge of best practice, regulatory standards, and assessment processes.

• Provided clinical support to disability analysts, including quality assurance, audits and constructive feedback.
• Develop action plans to address performance issues and track progress.
• Act as a liaison between disability analysts and other stakeholders.
• Conducted root cause analyses and data trend reviews to drive service improvements.
• Produced high quality written reports and managed sensitive data inline with GDPR and internal policies
• Review challenging cases and provide second opinions when necessary.

• Conducted functional medical assessments and produced detailed, evidence based reports for DWP decision makers.
• Reviewed and analysed complex medical information, contacting claimants and healthcare professionals as needed.
• Ensured accurate documentation and timely workload management.

• Designed and implemented a comprehensive Safe Staffing Framework across all clinical areas to support service delivery and patient safety.
• Led workforce planning and proposed innovative approaches to optimise staffing and meet clinical priorities.

• Provided leadership across all clinical departments, driving quality improvements and achieving a CQC ‘Good’ rating.
• Managed complaints, adverse incidents and risk mitigation with professionalism and sensitivity.

• Strategically managed clinical services, and led daily operations of inpatient and day case departments to ensure seamless service delivery.
• Actively managed complaints and incident investigations, producing action plans to improve patient care and experience.

• Led delivery of high quality patient care across multiple clinical areas, including complaint and incident management.
• Contributed to training, clinical governance and staff development initiatives.