Jennifer Steele
Newcastle upon Tyne,Tyne and Wear
Summary
Detail-oriented Court Transcriber with strengths in delivering accurate transcripts for legal hearings and interviews. Maintains confidentiality while adhering to strict formatting requirements and turnaround timeframes. Committed to continuous improvement through research and proofreading for enhanced accuracy.
Overview
37
37
years of professional experience
Work History
Court Transcriber
Ubiqus
Newcastle upon Tyne, Tyne & Wear
04.2018 - 06.2024
- Transcribed audio files with high accuracy, ensuring adherence to clients' formatting requirements and enhancing transcript quality.
- Listened carefully, paying attention to accent and cultural nuances.
- Maintained confidentiality of all audio files and documents, complying with data protection regulations.
- Produced transcripts for clients by following exact specifications and achieving high standards of accuracy.
- Completed transcriptions with outstanding precision and efficiency to meet assigned turnaround timeframes.
- Checked transcripts for spelling and grammar accuracy, ensuring final documents were ready for distribution and publication.
- Edited existing transcripts to eliminate error, ensuring accuracy and conformance with transcription style guides.
- Researched technical terms and unfamiliar jargon to improve the accuracy and quality of transcriptions.
- Proofread and edited transcribed text for grammatical errors, ensuring a professional and error-free final product.
- Transcribed content from legal hearings and interviews, typing with meticulous accuracy and precision to deliver verbatim results.
Lunchtime Supervisor
Gosforth Park First School
Newcastle upon Tyne, Tyne & Wear
09.2015 - 03.2018
- Responded kindly and attentively to children's needs, fostering a supportive environment for emotional well-being.
- Monitored child safety at all times throughout playtime activities, promptly intervening to address hazards.
- Administered first aid for minor injuries, ensuring timely and effective care.
- Used strong interpersonal skills to build trusting relationships with children, enhancing their social interactions.
Contact Centre Agent
Northumbrian Water
Newcastle upon Tyne, Tyne & Wear
04.1992 - 04.2004
- Handled incoming telephone calls to minimise customer waiting times and improve customer satisfaction.
- Resolved customer complaints using solution-focused problem-solving techniques to enhance customer experience.
- Remained calm under pressure to handle customer complaints and solve problems.
- Managed high volume of customer calls, efficiently handling inquiries and resolving issues to uphold customer satisfaction.
- Maintained working knowledge of available products and services for enhanced customer service.
- Received and redirected calls to relevant departments, ensuring efficient customer care and support.
Head Cashier
Barclays Bank
Newcastle upon Tyne, Tyne & Wear
09.1987 - 04.1992
- Administered cash handling procedures, including counting, withdrawals, and deposits, maintaining high levels of security.
- Processed payments by cash, cheque, or card to complete transactions.
- Calculated and provided accurate change to customers after transactions.
- Updated daily records to accurately track sales and payment totals.
- Compiled reports on daily, weekly, and monthly revenue to inform financial planning.
- Monitored checkout queues and adjusted staffing to reduce customer waiting times.
Education
GCSEs -
Ponteland High School
Newcastle upon Tyne, NET01-1987
Skills
- Transcription software use
- Data confidentiality
- Attention to detail
- Work under pressure
Timeline
Court Transcriber
Ubiqus
04.2018 - 06.2024
Lunchtime Supervisor
Gosforth Park First School
09.2015 - 03.2018
Contact Centre Agent
Northumbrian Water
04.1992 - 04.2004
Head Cashier
Barclays Bank
09.1987 - 04.1992
GCSEs -
Ponteland High School