Jennifer Smith

I have been working for The Spa Elite Agency since August 2024, and I travel to various spas around the UK. I predominantly perform massage, facials, scrubs, and body treatments, as this is the demand for the spa. I do, however, still practise nails, waxing, and tinting from my home for local clients. I have extensive experience in delivering spa treatments, maintaining a clean environment, and providing excellent customer service. I hold NVQ Level 2 and Level 3 qualifications in beauty therapy, and I have qualifications in various product houses with which I have worked over the years.

• My current role is to look after the maintenance, servicing, and MOTs for our fleet of trailers, which, across six depots, amounts to just over 400 trailers.
• I have established and maintained connections with garages in each depot to ensure timely vehicle inspections.
• Trailers under 10 years old have to be serviced every eight weeks, so I send out a weekly trailer service list to each depot at the end of the week. I also send out an overdue list on a Monday to flag any trailers that did not go in for service in the correct week.
• Manage the documentation process by filing MOT paperwork and inputting purchase orders.
• Ensure adherence to compliance regulations by closely monitoring vehicle mileage without a Tacho card, conducting thorough investigations weekly, and maintaining accurate records monthly.
• Manage trailer breakdowns and respond to tyre call-outs for trucks and trailers, while providing backup support to my supervisor in overseeing the entire truck fleet.
• Prompting depots weekly with a list of vehicles requiring manual download and uploading depot data onto Convey using the download stick.

• My current role is part time, 8 hours per week and I waitress in a busy restaurant with a mixture of hotel guests and external bookings
• Demonstrated multi-tasking abilities by managing customer orders, serving food and beverages while ensuring cleanliness of tables and preparation areas.

• I Managed 3 Shipping accounts while overseeing customer service operations.
• Established and maintained strong relationships with shipping lines by consistently demonstrating reliability and trustworthiness.
• I booked loaded boxes onto the quay and submitted reuse requests, communicated any driver issues and reported any late's for jobs
• I also rated over 100 jobs per day, check the mileage and make sure all jobs are rated correctly
• Ensured effective collaboration with both shipping lines and depots, prioritizing relationship-building due to the geographical distance between my workplace in Southampton and the jobs I supervised in Tilbury.
• Successfully meeting demands of a dynamic environment with meticulousness and efficiency.

• My role at The Huntsman was part time, 15 hours per week and I waitressed in a busy restaurant with a large outdoor pub garden
• I took orders, served drinks and food, cleared tables, set up and cleaned the area for opening and closing, conversed with customers and worked as part of a team
• I have worked throughout the Covid19 period and have had training in new policies and procedures for this and ensure the customers are in a safe environment.

• Oversaw operations across a fleet of 9 cruise ships, managing the performance of 2 spa operators and 1 art concession partner
• Managed reporting, meetings, invoicing, and weekly trading meetings. Oversaw the service and maintenance of Technogym equipment across 9 ships including gym installs. Assisted with crew queries, screening, and visa applications.
• Contributed to the facilities team by assisting in repairing and maintaining the spas and art galleries as well as supporting marketing and activities for food & beverage projects while dealing with risk assessments and Bau queries.
• Carried out data analysis and assessment and presented results to management.

• Co-managed third-party relationships to enhance awareness and accelerate market penetration with existing and new programmes.
• Interfaced with client leads and became trusted advisor or confidant to client.
• Gained experience as a spa receptionist before advancing to the role of assistant reception manager at Lime Wood Hotel.
• Covered a one year maternity role as front office manager from June 2016 to June 2017.
• My job role consisted of the following duties: meeting and greeting guests, banking and cash handling, reservations for the spa and fitness, ordering with suppliers for our shop (Curated by lime Wood), staff incentives, training and development, assisting with the rota, commission and sales reports, treatment stats, organising and hosting events, spa tours.
• Oversaw the organization and hosting of events at Herb House, maintaining strong professional connections with members and guests.
• Confident in handling all enquiries with a calm and professional manner.
• Handled all customer enquiries promptly and efficiently with exceptional standards.
• Assisted in guest service activities including housekeeping, food and beverage, security, booking/reservations, handling inquiries/complaints and coordinating itineraries.