Jennifer Skinner
Chelmsford
Summary
Driven professional with talent for leadership and customer service. Possesses strong organisational skills combined with effective communication abilities. Aims to enhance store performance and build motivated team.
Overview
40
40
years of professional experience
Work history
Store Manager
L’Occitane
07.2011 - 09.2026
- Recruitment and onboarding team
- Training and coaching
- 1-2-1 monthly meetings with team
- Scheduling rota
- Tracking KPIs
- Organising instore events
- Visual merchandising
- Maintaining store standards
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Maintained an organised stock room for easy accessibility of goods.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Coached underperforming employees improving their job performance significantly.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
Store Manager
Thomas Sabo
01.2011 - 06.2011
Assistant Store Manager
L’Occitane
11.2004 - 12.2010
- Training and coaching team
- Deputising in the managers absence
- Opening and closing store
- Merchandising
- Demonstrating products
- Organising skincare events
- Carrying out skincare consultations and on face demonstrations
Customer Adviser
Halifax Bank
09.2002 - 11.2004
- Customer services
- Dealing with customer queries and solving issues
- Banking duties
01.1996 - 01.2001
- Whilst in Australia I managed my own card and gift store franchise
Store Manager
Thornton’s
01.1995 - 01.1996
- Merchandising
- Stock control
01.1991 - 01.1995
- Cash handling and banking
- Maternity Leave
Assistant Manager
Thornton’s
01.1987 - 01.1991
- Cashing handling
- Stock control
- Merchandising
- Assistant Manager (Fleet Street)
- Sales Assistant (Covent Garden)
Education
5 O’Levels - English & Maths
3 CSEs - undefined
Qualified Massage Therapist - undefined
Skills
- Results-Driven approach
- Customer focus
- Employee scheduling
- Product knowledge expertise
- Brand awareness
- Conflict resolution capability
- Point-Of-Sale systems operation
- Sales techniques
- Team Leadership
- Stock management
- Visual merchandising
- Staff training
- Competitor analysis
- Staff development
- Performance evaluation and appraisals
- Staff rota management
- Performance monitoring
- Store Management
References
Available on request
Timeline
Store Manager
L’Occitane
07.2011 - 09.2026
Store Manager
Thomas Sabo
01.2011 - 06.2011
Assistant Store Manager
L’Occitane
11.2004 - 12.2010
Customer Adviser
Halifax Bank
09.2002 - 11.2004
01.1996 - 01.2001
Store Manager
Thornton’s
01.1995 - 01.1996
01.1991 - 01.1995
Assistant Manager
Thornton’s
01.1987 - 01.1991