Jennifer Simao
Stanmore,Harrow
Summary
Compassionate care professional with a proven record in supporting adults with learning disabilities and autism. Progressed from Support Worker to Service Manager, leading teams in person-centred care and high-quality service delivery. Skilled in care plan development, promoting independence, and ensuring compliance with safeguarding standards. Currently pursuing NVQ Level 5 in Leadership and Management to enhance operational capabilities within health and social care.
Overview
13
13
years of professional experience
Work History
Service Manager
Kisharon Langdon
, Edgware
02.2025 - Current
- Managed day-to-day operations of services for adults with learning disabilities and autism, ensuring delivery of high-quality, person-centred care
- Led and developed staff teams, providing guidance and training to uphold high standards of care
- Oversaw care planning and risk assessments, ensuring support was tailored to individual needs, promoting independence, dignity, and well-being
- Ensured compliance with safeguarding policies, CQC standards, and health & safety regulations, maintaining a safe and effective service
- Managed staffing, including rota planning, recruitment, and absence management to ensure consistent service delivery
- Controlled budgets, monitored expenditure, and ensured resources were used efficiently while maintaining quality care
- Built and maintained relationships with families, external professionals, and multidisciplinary teams to enhance service delivery
- Promoted positive outcomes for service users, supporting community integration, meaningful activities, and personal development
- Led on incident management, investigations, and continuous service improvement initiatives
- Maintained accurate records, reports, and audits to ensure accountability and regulatory compliance
Lead Support Worker
Langdon
, Edgware
06.2020 - 02.2025
- Led and supported a team in delivering high-quality, person-centred care to adults with learning disabilities and autism
- Oversaw day-to-day service delivery, ensuring care plans were followed and tailored to meet individual needs and preferences
- Managed shift planning and delegated tasks to ensure appropriate staffing levels and delivery of high-quality care
- Acted as a role model for staff, providing guidance, supervision, and informal training to ensure best practice standards
- Supported individuals with daily living activities, including personal care, medication, meal preparation, and maintaining a safe and structured environment
- Promoted independence and developed life skills by providing encouragement, guidance, and positive reinforcement tailored to individual needs
- Supported emotional wellbeing and managed behaviours of concern through proactive, calm, and person-centred approaches, enhancing overall service user experience
- Built strong, trusting relationships with service users, families, and multidisciplinary professionals
- Encouraged community participation, supporting individuals to attend appointments, social activities, and develop meaningful routines
- Maintained accurate documentation, completed reports, and ensured compliance with safeguarding, health & safety, and regulatory requirements
Specialist Support Worker
ICANDANCE
London
09.2013 - 01.2021
- Give one- to-one specialist support for children with varying needs including complex, profound and multiple disabilities.
- Offer one-to-one support to children.
- Encourage independence, social interaction with peers and staff.
- Collaborated with team members to develop and implement strategies for supporting children's diverse needs.
- Facilitated group sessions tailored to support participants' specific needs and enhance their engagement.
- Offer one- to-one sessions to adults who have severe mental health problems that experience psychosis.
- Worked in different settings: Inpatient mental health service, Community short-term rehabilitation, Inpatient rehabilitation, Promoting recovery service.
- Participated in team meetings to share insights and contribute to effective project planning.
- Participated actively in team dynamics and discussions.
- ICANDANCE offers weekly group dance classes for children and young people.
Tennis Leader
Brondesbury Cricket tennis & Squash Club
London
09.2013 - 09.2020
- Planned and led engaging tennis sessions that catered to children's varying abilities, promoting skill development.
- Facilitated skill development activities that enhanced coordination and boosted confidence among children.
- Fostered teamwork and encouraged active participation, promoting positive behaviour during sessions.
- Ensured a safe, inclusive, and engaging environment
Support Worker
Langdon
, Edgware
01.2020 - 06.2020
- Supported individuals with daily living activities, including personal care, meal preparation, medication support, and maintaining a safe living environment
- Provided person-centred support to adults with learning disabilities and autism, tailored to individual needs, preferences, and care plans
- Promoted independence by encouraging service users to develop life skills such as cooking, budgeting, and personal hygiene
- Facilitated community engagement by accompanying individuals to appointments and social activities, enhancing their social inclusion and quality of life
- Supported emotional wellbeing and managed behaviours of concern using calm and consistent approaches, promoting a safe and supportive environment
- Encouraged effective communication and social interaction through tailored approaches, fostering confidence and connection among service users
- Worked collaboratively with colleagues, families, and healthcare professionals to provide high-quality, holistic care
- Maintained accurate records, completed care documentation, and followed safeguarding and health & safety procedures
- Built positive, trusting relationships with service users, promoting dignity, respect, and inclusion at all times
Education
BSc (Hons) - Occupational Therapy
London South Bank University
London07-2019
BTEC Level 3 Extended Diploma -
Uxbridge College
London07-2016
GCSE -
St. Gregory's Science College
London07-2013
Skills
- Leadership and team management
- Staff supervision and development
- Care planning and assessment
- Interpersonal communication
- Medication management awareness
- Health & safety compliance
- Record keeping and report writing
- Budget and resource management
- Conflict management
- Emotional intelligence
- Time management and organisation
- Problem-solving and decision-making
- Record keeping
- Team collaboration
- Ability to work under pressure
- Adapts under pressure
- Independence promotion
- Strong listening skills
- Emotional intelligence and empathy
- Compassionate and empathetic
- Patient and understanding
- Reliable and trustworthy
- Strong work ethic
- Promoting independence and life skills
Languages
English
Proficient
C2
Portuguese
Proficient
C2
Qualifications & Training
- Train the Trainer Moving and Handling of People (TUTOR CARE 2025)
- Level 2 Certificate in Understanding Behaviour that Challenge (NCFE CACHE 2025)
- CPD Performance Management, Leadership and Management skills (Skills for Care 2025)
- Oliver McGowan - Tier 1, Part 1 (2023)
- Oliver McGowan - Tier 2 (2026)
- Level 5 Diploma in Leadership and Management for Adult Care (LIFETIME TRAINING- IN PROGRESS)
- Mental Health Awareness (GOOD EGG MEDICAL, 2025)
- Being prepared for CQC assessment ( SKILLS FOR CARE, 2025)
- Completing all mandatory and personal development annual training at Kisharon Langdon
Timeline
Service Manager
Kisharon Langdon
02.2025 - Current
Lead Support Worker
Langdon
06.2020 - 02.2025
Support Worker
Langdon
01.2020 - 06.2020
Specialist Support Worker
ICANDANCE
09.2013 - 01.2021
Tennis Leader
Brondesbury Cricket tennis & Squash Club
09.2013 - 09.2020
BSc (Hons) - Occupational Therapy
London South Bank University
BTEC Level 3 Extended Diploma -
Uxbridge College
GCSE -
St. Gregory's Science College